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- Tasks: Lead a team to deliver exceptional customer service in a fast-paced airport environment.
- Company: Join Pret, a beloved international restaurant chain known for fresh ingredients and outstanding experiences.
- Benefits: Enjoy flexible shifts, free meals, 50% off food, and a range of employee discounts.
- Why this job: Shape culinary experiences while growing your career with outstanding training and development opportunities.
- Qualifications: Previous supervisory experience and a passion for food and customer service are essential.
- Other info: Airport security pass required; Pret covers the cost and references needed.
Join Our Team as a Front Of House Leader at Pret, Airside Departure Lounge, London-Luton Airport, Airport Way, Luton, Bedfordshire LU2 9LY GBR!
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You\’ll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. But that\’s not all – at Pret, we invest in your growth! You\’ll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
We have the following positions available right now:
- We have Full-time (35 Hours) Front of House Leader-Night positions available – Shifts are spread over 5 days from Monday Night to Sunday Night and can start as 22:30 and finishing around 08:00 (travel times that aren\’t to tricky)
Key Responsibilities:
- Lead the team by example, showing genuine care for our customers\’ happiness.
- Driving high standards every time, whether that\’s through the quality of a coffee or the appearance of a sandwich.
- Create personalized experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
If you have previous supervisory experience and a passion for food and customer service, apply now!
We offer:
- £15.56 to £16.81 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)*
- Flexible Shifts
- Free meals while you\’re working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- Earn an extra £5 when you start to work between 3am and 5am **
- 28 days paid holiday (pro-rata if you\’re part-time)
- Virtual GP
- Your Pret Benefits – employee discount program (Retails, Food, restaurants, Gym, etc)
- Free shoes
- Rewards for being outstanding.
- Pension scheme
- Length of service reward.
- And more…
You want career Growth?
- Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
- Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
- Use of our internal \’Opportunity Network\’ to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About Us:
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we\’re dedicated to delighting our customers every day. our food is handmade in our shop kitchens throughout the day and anything we don\’t sell, goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It\’s (partly) what we think makes Pret special.
If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!
As this role is based in an airport, all successful applicants will need to apply for an airport security pass (Pret A Manger will pay for this). As part of the process, you must be able to provide 5 years of references – these can be:
– Employment Reference
– Self-Employed Reference
– Unemployment Reference ( Job Centre or Benefits Offices)
– School/ Education Reference
– Agency Reference
If You want to know more about the role, benefits and Values please visit https://www.pret.co.uk/en-GB/pret-jobs
*After initial training
**Terms and conditions apply
Front of House Leader - Luton Airport-Full Time-Night Shift employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Luton Airport-Full Time-Night Shift
✨Tip Number 1
Familiarise yourself with Pret's values and mission. Understanding their commitment to quality, sustainability, and customer experience will help you align your answers during the interview and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight your previous supervisory experience in fast-paced environments. Be ready to share specific examples of how you've successfully led a team, resolved conflicts, or improved customer satisfaction, as these are key aspects of the Front of House Leader role.
✨Tip Number 3
Prepare to discuss your approach to training and coaching team members. Pret values leaders who can inspire and develop their teams, so think about how you can showcase your ability to create a positive and productive work environment.
✨Tip Number 4
Since this role is at an airport, be ready to talk about your flexibility and willingness to work night shifts. Emphasising your adaptability and enthusiasm for the unique challenges of working in such a dynamic setting will make you stand out.
We think you need these skills to ace Front of House Leader - Luton Airport-Full Time-Night Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership roles. Use specific examples that demonstrate your ability to lead a team and provide exceptional customer experiences, as these are key aspects of the Front of House Leader position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for food and customer service. Mention why you want to work at Pret and how your values align with theirs. Be sure to include your supervisory experience and any relevant skills that make you a great fit for the role.
Showcase Your Teamwork Skills: In your application, emphasise your ability to work in a fast-paced environment and your experience in coaching or training others. Pret values teamwork, so providing examples of how you've successfully collaborated with colleagues will strengthen your application.
Highlight Your Availability: Since this is a night shift position, clearly state your availability in your application. Mention your flexibility and willingness to work the required hours, as this will show your commitment to the role and help you stand out to the hiring team.
How to prepare for a job interview at Pret A Manger
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to delight customers, as this aligns perfectly with the values of Pret.
✨Demonstrate Leadership Skills
Prepare to discuss your previous supervisory experience and how you've successfully led a team. Highlight instances where you coached or trained colleagues, as this is crucial for the Front of House Leader role.
✨Familiarise Yourself with Pret's Offerings
Take some time to learn about Pret's menu and their commitment to quality and sustainability. Being knowledgeable about their products will help you answer questions confidently and show your genuine interest in the brand.
✨Emphasise Teamwork and Collaboration
Since teamwork is paramount in this role, be ready to share examples of how you've worked effectively within a team. Discuss how you inspire and motivate others, as this will demonstrate your ability to create a positive work environment.
