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- Tasks: Manage patient calls, schedule appointments, and assist with referrals in a medical setting.
- Company: Decypher is a global leader in professional and technology solutions, valuing employee contributions.
- Benefits: Enjoy a supportive work culture with opportunities for personal growth and development.
- Why this job: Make a real impact in healthcare while developing valuable administrative skills.
- Qualifications: High school diploma required; experience in medical office preferred; strong communication skills essential.
- Other info: This role is not remote; applicants must be US citizens.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Overview
Medical Referral and Appointment Line – Administrative Assistant. Decypher is seeking an Administrative Assistant- Appointment Line to support the mission at Lakenhealth, UK.
Responsibilities
- Patient engagement; quickly and effectively manage and triage inbound/outbound phone calls and electronic communications.
- Generate, receive, and electronically deliver telephone messages (t-cons) to medical providers and clinic support staff.
- Referral management will be required to assist walk-in customers with referrals.
- Perform within one or more of the following business lanes regarding primary and specialty care:
- Appointing Management
- Consult Management
- Utilize the Automated Call Distribution (ACD) system and TRICARE Online (TOL) Patient Portal Secure Messaging.
- Identify appointment availability, schedule, cancel, and reschedule appointments
- Disposition, review, schedule, and track referrals
- Assist with Right of First Refusal (ROFR) determination
- Manage the “cancellation line” feature
- Initiate efforts to capture network reports upon request of the referring provider
- Maintain records management
- Attend all training activities per local Medical Treatment Facility policies.
- Perform other administrative and clerical duties in support of medical care and operational support as required.
- Answer main office phone line(s) and direct calls to the appropriate section or handle independently.
Qualifications
- Mandatory Knowledge and Skills: A fully qualified typist (computer keyboard) with a minimum of 50 Words per Minute is required.
- General office administrative and clerical skills to perform receptionist duties and answer telephones. Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
- An understanding of general medical ethics, telephone etiquette, and excellent communication, to be able to actively convey information through the exchange of thoughts, messages, or information, by speech or writing, with excellent customer service skills, a professional demeanor, appropriate interaction with clients and able to promote the best image of the government.
- Able to read, write, and speak English well and should not suffer from any reading, writing, speaking or hearing limitations, so as to ensure effective communication with customers on the phone
- Education: Administrative personnel shall possess a high school diploma or General Educational Development equivalency. Completion of administrative assistant program is desirable
- Experience: At least six (6) months of experience in medical office doing scheduling or referral management. Customer Service Training/experience.
- Contract personnel basic knowledge and skill level includes: principles of excellent customer service; TRICARE benefits; quality control and risk management; medical terminology, medical forms and records management; HIPAA guidelines for release of medical information; general medical and legal ethics; excellent communications skills; strong organizational skills; and computer operations, including operational skills with Microsoft applications (Windows Operating system, Microsoft Word, Microsoft Access, and Excel,); personnel shall understand the importance of meeting deadlines. Knowledge of current ICD-10 (International Classification of Diseases, tenth revision) coding desirable, but not required.
- The Contractor personnel shall have functioning knowledge of Government appointing MHS Guide to Access Success and referral management business rules (AFMS RMC Guide), Government appointing information systems, DHA, TJC or AAAHC, UEI, HIPAA, DoD Health Information Privacy Regulation (DoD 6025.18-R), the Privacy Act, and DoD Privacy Program (DoD 5400.11- R). The Contractor shall ensure that their staff has read the current AFMS RMC User Guide prior to start of work.
- Type 50 WPM
- Certifications: BLS
- Must be a US citizen
Note: This section preserves the original text but removes emphasis formatting. The organization retains legal and equal opportunity statements as provided.
This position is not authorized for remote/telework
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Medical Referral and Appointment Line - Administrative Assistant employer: Decypher
Contact Detail:
Decypher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Referral and Appointment Line - Administrative Assistant
✨Tip Number 1
Familiarise yourself with the specific duties of the Administrative Assistant role, especially around patient engagement and referral management. Understanding these responsibilities will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires excellent customer service and telephone etiquette. Practising how to convey information clearly and professionally can set you apart from other candidates.
✨Tip Number 3
Gain a basic understanding of medical terminology and the TRICARE system, as familiarity with these concepts will be beneficial. You might consider taking a short online course or reading relevant materials to boost your confidence.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the work environment and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
We think you need these skills to ace Medical Referral and Appointment Line - Administrative Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in administrative roles, particularly in medical settings. Emphasise skills like customer service, scheduling, and referral management that align with the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention specific experiences that demonstrate your ability to manage phone calls and electronic communications effectively.
Highlight Relevant Skills: In your application, clearly list skills such as typing speed, knowledge of medical terminology, and proficiency with Microsoft applications. These are crucial for the Administrative Assistant position and should be easily identifiable.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and presented professionally.
How to prepare for a job interview at Decypher
✨Know Your Medical Terminology
Familiarise yourself with basic medical terminology and concepts, especially those related to appointment scheduling and referral management. This will help you communicate effectively during the interview and demonstrate your understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult situations or provided exceptional service, as this role heavily relies on effective communication and client interaction.
✨Practice Typing Speed
Since a typing speed of at least 50 words per minute is required, practice your typing skills before the interview. You might be asked to complete a typing test, so being prepared can give you an edge.
✨Understand the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities, such as managing phone calls and handling referrals. Be prepared to discuss how your skills and experiences align with these duties during the interview.
