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For Companies At a Glance
- Tasks: Manage creative adaptations of content for healthcare professionals and patients.
- Company: Join a leading company focused on customer experience and engagement.
- Benefits: Enjoy a competitive pay rate of £500/day and the flexibility of remote work.
- Why this job: Be part of an innovative team dedicated to impactful customer experiences and human-centered design.
- Qualifications: Fluency in Italian and strong project management skills are essential.
- Other info: Experience in content adaptation and familiarity with marketing regulations is a plus.
The predicted salary is between 100000 - 140000 £ per year.
Job Description
Remote
6 Months
Pay rate: £500/day, Umbrella only
POSITION PURPOSE:
- The company's ambition is to be a recognized leader in customer experience and engagement.
- The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.
- This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization – a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.
- The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand.
- The Content Adaptation Manager will be also in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, making sure the briefs are received, uploaded to Fuse and managed with clear understanding on the localization ask.
MAJOR ACCOUNTABILITIES:
- Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets – this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strategy & Design Master Asset story.
- Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner
- Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets
- Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions
- Work together with Content Hub and Cx Activation Director to agree on engagement plan delivery via localization
MINIMUM REQUIREMENTS:
- Needs to be Fluent in Italian
- Marketing and content savvy, combined with strong Project Management skills to be able to manage multiple workflows at the same time
- Experience with content adaptation work either in a creative agency or on the customer side
- Solid understanding of content quality aspects to be able to drive Agency deliverables on time and with the right quality
- Experience with working with DAM/MLR tools
DESIRABLE REQUIREMENTS:
- A firm understanding of the regulatory environment in marketing to HCPs
- Demonstrated strong skills in oral and written communication, project management
- Highly collaborative, ability to interact and partner with Agencies of choice
COMPETENCIES:
- Able to manage multiple and complex processes at the same time
- Embraces a collaborative approach; thrives working closely with stakeholders to make sure their needs are addressed and delivered on time
- Able to manage complexity, tasks, and interdependencies within timelines
- Well organized & proactive to make sure things progress according to the plan
Content Adaptation Manager employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Adaptation Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and content adaptation. Understanding what makes a successful customer journey will help you speak confidently about how you can contribute to our team.
✨Tip Number 2
Network with professionals in the marketing and content adaptation fields. Engaging with others who have similar roles can provide insights into the industry and may even lead to valuable connections that could support your application.
✨Tip Number 3
Brush up on your project management skills, especially in relation to managing multiple workflows. Being able to demonstrate your ability to juggle various tasks effectively will be crucial for this role.
✨Tip Number 4
Showcase your fluency in Italian by engaging with Italian content or communities. This will not only improve your language skills but also demonstrate your commitment to understanding the local market needs.
We think you need these skills to ace Content Adaptation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content adaptation and project management. Emphasise any previous roles where you worked closely with creative agencies or managed multiple workflows.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and engagement. Mention your fluency in Italian and how your skills align with the role's requirements, particularly in managing complex processes and collaborating with stakeholders.
Showcase Relevant Experience: Provide specific examples of past projects where you successfully adapted content or managed creative processes. Highlight your understanding of content quality and compliance, especially in relation to marketing to healthcare professionals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no grammatical errors and that your communication is clear and professional, reflecting the strong written communication skills required for the role.
How to prepare for a job interview at Russell Tobin
✨Showcase Your Project Management Skills
As a Content Adaptation Manager, you'll need to juggle multiple workflows. Be prepared to discuss your project management experience and how you've successfully managed complex processes in the past.
✨Demonstrate Your Marketing Savvy
This role requires a solid understanding of marketing and content adaptation. Bring examples of your previous work that highlight your ability to adapt content creatively while ensuring compliance with local regulations.
✨Highlight Your Collaborative Spirit
The company values collaboration with agencies and stakeholders. Share experiences where you worked closely with teams to achieve a common goal, showcasing your ability to communicate effectively and build strong partnerships.
✨Prepare for Language Proficiency
Fluency in Italian is a must for this position. Be ready to demonstrate your language skills during the interview, whether through conversation or by discussing relevant projects you've worked on in Italian.
