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- Tasks: Support the Transport Administration Department with administrative tasks and customer queries.
- Company: Join Brook Street (UK) Ltd, a trusted recruitment agency supporting public sector clients.
- Benefits: Enjoy full training, accrued holiday hours, and mentoring support.
- Why this job: Be part of a dynamic team making a difference in education administration.
- Qualifications: Five GCSEs at grade C or above and one year of office experience required.
- Other info: Guaranteed interviews for veterans and candidates with disabilities.
Brook Street (UK) Ltd is recruiting a Senior Clerical Officer for our Public Sector client, Education Authority Northern Ireland, Dundonald Office.
As a Senior Clerical Officer in the Transport Administration Department, you will provide advice and assistance to Education Authority officers, customers, the public, and other professionals under the guidance of the Programme Manager.
You will offer administrative support for the daily operations and staff.
You should be proficient in MS Office packages such as Excel, Outlook, and Word, confident in using spreadsheets and databases, and capable of performing typing and word-processing duties.
- Have the equivalent of five GCSEs at grade C or above and at least one year of administrative experience in an office environment.
- Possess good customer service skills and excellent verbal and written communication skills.
- Be a good team player with the ability to work independently.
Job Responsibilities:
- Provide administrative support across all aspects of the programme, utilizing IT equipment including word processing, databases, spreadsheets, email, fax, intranet, and internet.
- Answer calls and queries from customers and clients, accurately recording conversations and escalating issues as needed.
- Assist in collecting factual data and statistical information from various sources to support officers within the service.
- Prepare correspondence, minutes, notes, and other clerical tasks as directed by the programme manager.
- Respond tactfully and diplomatically to queries, issues, and problems within the section in the absence of the programme manager.
- Order and monitor supplies and manage office requisitions and stakeholder diaries.
- Maintain efficient recording and filing systems as directed.
- Delegate tasks to the office team when senior management is absent.
Benefits:
- Full training and induction
- Accrued holiday hours
- Back-office support and mentoring from Brook Street (UK) Ltd
The pay rate is £14.53 per hour, with a 36-hour workweek, Monday to Friday.
To apply, please email your CV via the `Apply` link.
Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet the essential criteria.
As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, we offer guaranteed interviews to eligible candidates.
If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet the role\’s criteria, please contact us through the Brook Street website to register your interest. We are committed to engaging with you.
In cases of high volume of eligible military candidates, we will interview the most suitable from within that group.
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Senior Clerical Officer - Dundonald employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Clerical Officer - Dundonald
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, particularly MS Office packages like Excel, Outlook, and Word. Consider taking a quick online course or tutorial to brush up on your skills, especially in spreadsheet management and database usage.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Being able to demonstrate your ability to handle queries and provide assistance will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous administrative experience in detail. Think of specific examples where you successfully managed tasks independently or as part of a team, as this will showcase your capability to fulfil the role effectively.
✨Tip Number 4
Research the Education Authority Northern Ireland and their Transport Administration Department. Understanding their mission and current projects can help you tailor your conversation and show genuine interest during any interviews or discussions.
We think you need these skills to ace Senior Clerical Officer - Dundonald
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and skills, particularly in MS Office applications like Excel, Outlook, and Word. Emphasise any previous roles where you provided customer service or administrative support.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in handling queries, managing office supplies, and supporting team operations. Show enthusiasm for the role and how you can contribute to the Education Authority.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential, provide examples in your application of how you've successfully communicated with customers or colleagues in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Senior Clerical Officer.
How to prepare for a job interview at Brook Street
✨Showcase Your Administrative Skills
Make sure to highlight your proficiency in MS Office, especially Excel, Outlook, and Word. Be prepared to discuss specific examples of how you've used these tools in previous roles to manage tasks efficiently.
✨Demonstrate Customer Service Excellence
Since the role involves interacting with customers and clients, be ready to share instances where you provided exceptional customer service. This could include resolving issues or effectively communicating with diverse groups.
✨Prepare for Teamwork Questions
As a Senior Clerical Officer, you'll need to work well in a team. Think of examples that showcase your ability to collaborate and support colleagues, as well as times when you've successfully worked independently.
✨Understand the Role's Responsibilities
Familiarise yourself with the job responsibilities listed in the description. Be prepared to discuss how your past experiences align with tasks like managing office requisitions, maintaining filing systems, and preparing correspondence.
