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- Tasks: Support and maintain smart locker networks across the UK with hands-on tasks.
- Company: Join Quadient, a leader in innovative parcel delivery solutions and an inclusive LGBTQ+ employer.
- Benefits: Enjoy flexible work options, continuous learning opportunities, and comprehensive wellness support.
- Why this job: Be part of a forward-thinking team that values diversity and drives meaningful change in delivery solutions.
- Qualifications: Must have a full UK driving licence and be comfortable working independently in various conditions.
- Other info: No need to meet every requirement; we encourage all to apply!
The predicted salary is between 28000 - 35000 £ per year.
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Join to apply for the Field Support Operator – West London role at myGwork – LGBTQ+ Business Community
This job is with Quadient, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Connect with Quadient
At Parcel Pending by Quadient, we\’re revolutionizing the way parcels are delivered and received. As a global leader in smart locker solutions, we empower businesses and communities to manage deliveries and returns with unparalleled convenience, security, and efficiency. Our innovative technology supports a vast network of nearly 18,000 locker locations worldwide, processing over 75 million packages annually. Joining our team means becoming part of a forward-thinking company that\’s committed to sustainability and operational excellence. We pride ourselves on fostering a collaborative environment where diverse talents unite to drive meaningful change in last-mile delivery solutions. Together, we\’re not just delivering parcels-we\’re delivering enhanced experiences and building stronger connections across the globe.
Quadient is seeking to hire two Field Support Operators to support the maintenance and servicing of our rapidly growing Parcel Pending smart locker network. This is a field-based role involving daily travel to locker sites across the UK. You\’ll be responsible for replacing consumables, performing visual checks, carrying out minor repairs, and maintaining a high standard of cleanliness and presentation at each location.
This is a hands-on role suited to someone practical, self-motivated, and comfortable working independently in a customer-facing environment.
Opportunity is remote field role based in our South Region: Ideally based on the West side of London or along the M4 corridor
- Visit assigned parcel locker locations daily-typically 12 to 15 sites per day-on both scheduled routes and ad hoc service requests.
- Replace consumables such as thermal printer rolls to ensure continuous locker operation.
- Conduct routine operational checks and cleanliness audits to maintain site standards.
- Identify and report technical faults, physical damage, or vandalism using our mobile ServiceMax system.
- Replace or apply vinyl decals and signage as needed to maintain brand standards.
- Perform minor repairs and adjustments to locker components (e.g., replacing printer components, aligning doors). (Training provided.)
- Maintain clear and accurate records of each site visit, task completion, and stock usage via a mobile ServiceMax app.
- Ensure each locker site is left clean, tidy, and fully operational after servicing.
- Represent Quadient in a professional and courteous manner when interacting with hosts, partners, or members of the public.
- Willingness to travel extensively within your assigned region (North or South UK).
- Flexibility to travel outside your normal region on occasion and stay overnight if required.
Your profile
- Full UK driving licence is essential.
- Able to work independently and manage time effectively while following route schedules.
- Strong attention to detail and pride in maintaining high site standards.
- Comfortable using smartphones or tablets to log work and follow workflows.
- Physically fit – capable of lifting up to 20kg, working outdoors in various weather conditions, and using step ladders when required.
- Reliable, punctual, and self-motivated with a proactive approach to problem-solving.
- Previous field-based work such as parcel locker servicing, vending machine maintenance, courier/delivery driving, or facilities maintenance.
- Basic DIY or mechanical skills, including comfort using hand tools, light power tools, or performing simple installations.
Knowledge gaps can be filled. Even if you don\’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Ready to lead the way? Apply now.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you\’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We\’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
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Field Support Operator - West London employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Operator - West London
✨Tip Number 1
Familiarise yourself with the Parcel Pending smart locker technology. Understanding how these systems work will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous field-based experience you have, especially in maintenance or customer service roles. Be ready to discuss specific examples of how you've successfully managed tasks independently in similar environments.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of scenarios where you've had to troubleshoot issues on the spot, as this role requires a proactive approach to maintaining locker operations.
✨Tip Number 4
Since this position involves extensive travel, be ready to discuss your time management strategies. Share how you plan your routes and ensure timely visits to multiple sites, which is crucial for this role.
We think you need these skills to ace Field Support Operator - West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any field-based roles or technical skills that align with the responsibilities of a Field Support Operator. Emphasise your ability to work independently and manage time effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Quadient's mission and values that resonate with you, and explain how your background makes you a great fit for their team.
Highlight Relevant Skills: Clearly outline any practical skills you possess, such as basic DIY or mechanical abilities, and your comfort with using smartphones or tablets. This will demonstrate your readiness for the hands-on nature of the job.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've successfully tackled challenges in previous roles. This could include instances where you've had to think on your feet or resolve issues independently, which is crucial for this position.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company
Before your interview, take some time to research Quadient and their Parcel Pending solutions. Understanding their mission, values, and recent developments will help you align your answers with what they are looking for.
✨Demonstrate Practical Skills
Since this role involves hands-on work, be prepared to discuss your previous experience with DIY tasks or mechanical skills. Highlight any relevant field-based work, such as maintenance or delivery roles, to showcase your practical abilities.
✨Show Your Problem-Solving Skills
The job requires a proactive approach to problem-solving. Think of examples from your past where you successfully identified and resolved issues independently, especially in customer-facing situations.
✨Emphasise Flexibility and Reliability
As the role involves extensive travel and working independently, stress your reliability and ability to manage your time effectively. Share experiences that demonstrate your punctuality and willingness to adapt to changing schedules.
