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- Tasks: Provide HR advice on employee relations issues via phone and online.
- Company: Join AdviserPlus, a leader in HR solutions committed to equality and support for all employees.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping others navigate HR challenges in a dynamic setting.
- Qualifications: HR experience or line management exposure to employee relations is essential.
- Other info: We welcome applications from disabled individuals and offer guaranteed interviews for qualified candidates.
The predicted salary is between 28800 - 48000 £ per year.
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Key Accountabilities & responsibilities:
- Providing HR advice and guidance online and by telephone across the full spectrum of ER issues, particularly discipline, grievance, capability/performance management and sickness.
- Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client’s business.
- Proactively managing ER cases, ensuring that key interventions such as suspensions, are kept to a minimum and other case management events are progressed efficiently.
- Providing HR advice in line with client-specific service level agreements and business rules. This includes reviewing and tailoring supporting case documents, where appropriate.
- Capturing and tracking all advice and key information on our in-house case management system to ensure we provide accurate MI reporting to our clients.
- Acting as a mentor or escalation point to our HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalate beyond their role scope.
Education/Qualifications/Experience:
- HR experience having had exposure to ER issues, or line manager experience having routinely managed ER issues.
- Experience in the application of company HR policy and procedures.
- Sound knowledge of employment legislation
Skills/ Attributes:
- Articulate, confident and fluent communicator, demonstrating a high level of spoken and written English.
- Ability to organise and prioritise caseload within a fast-paced environment.
- Demonstrates a calm and professional approach to sensitive people issues.
- Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.).
- Confident operating within a client-focussed environment, where the way in which you provide great advice is as important as the advice itself.
- Have a pragmatic approach to providing HR solutions to difficult issues that arise within challenging situations.
- Confident communicating with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative.
- Comfortable engaging with and influencing a wide range of service users.
- Able to build line managers capabilities through coaching.
- Driven to continuously improve and to encourage and support colleagues and the business to surpass expectations.
- A committed team player who is effective working with the team and independently.
- Able to work flexibly to deadlines and respond positively and constructively to feedback.
AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company’s Equal Opportunities Policy.
AdviserPlus is a Disability Confident Leader employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview, please contact the Resourcing Team.
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HR Adviser employer: AdviserPlus
Contact Detail:
AdviserPlus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Adviser
✨Tip Number 1
Familiarise yourself with common employee relations (ER) issues and the relevant legislation. This will not only help you in interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice articulating your experiences in handling sensitive HR situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your calm and professional approach.
✨Tip Number 3
Network with current or former HR professionals to gain insights into the company culture and expectations. This can provide you with valuable information that may help you tailor your approach during the interview.
✨Tip Number 4
Demonstrate your ability to work collaboratively by preparing examples of how you've successfully coached or mentored others in previous roles. This aligns well with the responsibilities of the HR Adviser position.
We think you need these skills to ace HR Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience, particularly in employee relations (ER) issues. Use specific examples that demonstrate your ability to manage discipline, grievance, and performance management cases.
Craft a Strong Cover Letter: In your cover letter, express your understanding of the key responsibilities of the HR Adviser role. Mention your experience with HR policies and employment legislation, and how you can contribute to the company's goals.
Showcase Communication Skills: Since the role requires articulate communication, ensure your application reflects your written communication skills. Use clear and professional language, and consider including examples of how you've effectively communicated in previous roles.
Highlight Problem-Solving Abilities: Demonstrate your pragmatic approach to HR solutions by providing examples of challenging situations you've faced and how you resolved them. This will show your capability to handle sensitive people issues effectively.
How to prepare for a job interview at AdviserPlus
✨Know Your Employment Legislation
Brush up on your knowledge of employment legislation before the interview. Being able to discuss relevant laws and how they apply to HR issues will demonstrate your expertise and confidence in handling complex cases.
✨Showcase Your Communication Skills
As an HR Adviser, clear communication is key. Prepare examples of how you've effectively communicated with managers and employees in the past, especially in sensitive situations. This will highlight your articulate and confident nature.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've provided pragmatic HR solutions to challenging issues. This will show your ability to think on your feet and manage difficult situations effectively.
✨Emphasise Teamwork and Mentorship
Highlight your experience in mentoring or supporting colleagues, particularly in complex cases. This will illustrate your commitment to teamwork and your ability to build capabilities within the team, which is crucial for the role.
