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For Companies At a Glance
- Tasks: Help customers with loans, from initial inquiries to full support throughout the process.
- Company: Join Evlo, a top-rated consumer finance leader with 15 years of success and a 4.7-star TrustPilot rating.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of a supportive team that values customer satisfaction and offers growth opportunities.
- Qualifications: Strong communication skills, customer-focused mindset, and a passion for teamwork are essential.
- Other info: Comprehensive training provided, plus charity volunteering days and an active Employee Forum.
The predicted salary is between 21600 - 30000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge?We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
• Customer Focused
• Strong Communication skills and Confidence
• Self-Development
• Team Work
• Enjoy working with targets
The Salary
Up to £30,000depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
• Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• Cycle to Work vouchers
• Retail Discounts
• Tech scheme
• 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
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Customer Account Manager Branch Network · Newcastle Branch employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager Branch Network · Newcastle Branch
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service philosophy. Understanding what makes them a market leader in consumer finance will help you align your answers during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare to showcase your communication skills by practising common customer scenarios. Role-playing potential interactions can help you feel more confident and articulate when discussing how you'd handle customer inquiries and build rapport.
✨Tip Number 3
Network with current or former employees of Evlo on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Demonstrate your commitment to self-development by mentioning any relevant training or courses you've completed. This shows that you're proactive about improving your skills, which is essential for a role that involves customer interaction and meeting targets.
We think you need these skills to ace Customer Account Manager Branch Network · Newcastle Branch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer account management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and customer-focused approach. Mention specific examples of how you've successfully built rapport with customers in previous roles.
Highlight Relevant Skills: In your application, emphasise your ability to work with targets, your teamwork skills, and your commitment to self-development. These are key attributes for the Customer Account Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this position.
How to prepare for a job interview at Everyday Loans Group
✨Showcase Your Customer Focus
As a Customer Account Manager, your ability to put customers first is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your commitment to excellent service.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter with customers to showcase your ability to build rapport.
✨Highlight Your Attention to Detail
Given the nature of processing loan agreements, attention to detail is essential. Be ready to discuss instances where your meticulousness has led to positive outcomes, whether in previous jobs or during training.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, think about your experience with meeting or exceeding goals. Prepare to share specific examples of how you've achieved targets in the past and what strategies you used to stay motivated.
