Ecommerce Coordinator (Japanese Speaking)

Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does. Alongside the beautiful seasonal collections which celebrate leather work and impeccable design, the Anya Hindmarch brand includes Anya Hindmarch Bespoke – a line up of beautifully crafted, personalisable designs; the Labelled collection, which grew from Anya’s obsession with organisation and love of labelling – each piece is designed for a specific purpose; ANYA LIFE, the brands playful home and lifestyle collection, a line up of designs to animate your space; and Anya Hindmarch food, delicious and delectable fare with an Anya twist. The brand has also released two hugely successful knitwear collections in collaboration with Uniqlo.

The Village on Pont Street in London’s Chelsea, opened in 2021, is a community of neighbouring stores and a cafe. Ever evolving, it centres around the Village Hall, which hosts innovative concepts, collaborations and exhibitions, all of which are amplified digitally. It is a place for the brand to connect with its customers, to engage with projects it cares about and invite in collaborators. So far, The Village Hall has played host to numerous concepts that include a Peanuts stationery store, the cult Ice Cream Project currently open and a Christmas grotto each year for 2500 children. At the Anya Cafe, a selection of drinks, lunch, cakes and afternoon tea are served with a twist of the brand’s trademark humour.

JOB PURPOSE

• Support the Ecommerce Manager and Digital Marketing Manager with the online trading and content management of the Japan market.

KEY RESPONSIBILITIES

• Work with the Ecommerce Manager to trade the Japan website making localised adjustments to improve engagement and drive incremental revenue.
• Work with the Digital Marketing and CRM manager to translate and build weekly emails for the Japan market.
• Manage Japanese translation required for paid search and paid social media
• Play a key role across the end-to-end product lifecycle. Including copy, photography and translating product information to Japanese and managing the product upload process each season, working with the copy, photography and product teams to represent products accurately and commercially.
• Support with daily trade reporting with a focus on Japan, including analysis on revenue, traffic, conversion.
• Weekly product reporting with a focus of Japan highlighting best/low sellers, sell-through and stock availability.
• Support Ecommerce Manager with visual merchandising, search function, and product recommendations across the Japan website and ensure our full product range is discoverable.
• Monitor and communicate the availability of products and imagery for Japan marketing campaigns. Working closely with the Japan team on delivery and stock availability.
• Management of the personalisation tool uploading product in a timely and effective manner.
• Support across the other global sites when required.

KEY SKILLS

• Fluent in Japanese (spoken and written) and English
• 2+ years experience of working in an ecommerce team essential.
• Experience using an ecommerce CMS is essential, knowledge of Shopify would be an advantage.
• Experience using an Email marketing platform and understanding of paid marketing channels
• Solid knowledge of Microsoft Office, with emphasis on Excel skills.
• Strong aptitude for independent technical problem-solving skills as well as a strong creative eye.
• Strong communication skills with the confidence to work cross-departmentally on a regular basis.
• Highly organised with efficient ways of working and a good ability to keep calm under pressure.
• A team player who can focus on the customer experience and expectations.

EQUAL OPPORTUNITIES

Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.