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For Companies At a Glance
- Tasks: Lead membership growth and engagement strategies for a global community.
- Company: Join the Royal Entomological Society, a growing organisation passionate about entomology.
- Benefits: Enjoy flexible working, generous leave, pension scheme, international travel, and health support.
- Why this job: Shape a key function in a supportive team while making a real impact.
- Qualifications: Experience in membership or customer engagement with strong communication skills required.
- Other info: Opportunity to travel internationally for conferences and collaborate across departments.
The predicted salary is between 33700 - 42600 £ per year.
Job Description
Membership Manager
Full-time, Permanent
Salary: £48,000–£53,000
Location: Hybrid (3 days p/w from Central London office)
An established membership-based organisation is seeking an experienced Membership Manager to lead the development, growth and retention of its organisational member base. This is a pivotal role focused on delivering an exceptional end-to-end membership experience while strengthening engagement and long-term value.
Reporting to a senior commercial lead, you will oversee the full member journey and play a key role in shaping how both organisational members and their individual users engage with the organisation. Being proactive, you will offer new ideas and approaches to membership engagement and recruitment.
Key responsibilities include:
- Delivering a high-quality, end-to-end membership experience for organisational members, including onboarding, retention and renewal
- Acting as the primary point of contact for members and prospective members, while supporting engagement across multiple employee stakeholders
- Proactively engaging with members to gather feedback, address issues and improve satisfaction and loyalty at both organisational and user level
- Supporting and implementing membership acquisition and retention initiatives
- Building strong, trusted relationships and fostering a sense of community among member organisations and their employee users
- Maintaining accurate membership records using a CRM system and producing clear, regular reports
- Analysing membership data to identify trends, insights and opportunities for improvement
- Managing timely and accurate invoicing related to membership
- Collaborating with colleagues across teams to enhance the overall member experience
About you
You will have proven experience in membership management within a membership organisation, trade body or professional association, alongside a strong customer service background. You are an excellent communicator, confident working with a range of stakeholders, and comfortable analysing data to inform decisions. Highly organised and detail-oriented, you are proactive, solution-focused and motivated by delivering outstanding member experiences whilst working autonomously (sole membership focused person in the organisation).
Membership Manager employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the Royal Entomological Society's mission and values. Understanding their goals will help you articulate how your experience aligns with their vision during conversations or interviews.
✨Tip Number 2
Network with current or former members of the RES. Engaging with them can provide insights into the organisation's culture and membership strategies, which you can leverage to demonstrate your understanding of their needs.
✨Tip Number 3
Prepare specific examples of how you've successfully grown and retained memberships in previous roles. Be ready to discuss the strategies you implemented and the results achieved, as this will showcase your expertise.
✨Tip Number 4
Stay updated on trends in membership management and customer engagement. Being knowledgeable about the latest tools and techniques will allow you to propose innovative ideas that could benefit the RES.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management, customer engagement, and any specific achievements related to growing and retaining a membership base. Use keywords from the job description to align your skills with what the Royal Entomological Society is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for membership growth and community engagement. Provide specific examples of past successes in similar roles and explain how you can contribute to the RES's ambitious membership strategy.
Showcase Data-Driven Decision Making: Since the role requires data-led decision making, include examples in your application that demonstrate your ability to analyse data and use insights to inform strategies. Highlight any experience with CRM systems and reporting tools.
Highlight Team Collaboration: Emphasise your collaborative skills in both your CV and cover letter. Mention experiences where you successfully worked across departments or with external stakeholders, as this is crucial for the Membership Manager role.
How to prepare for a job interview at Memcom Recruitment
✨Show Your Passion for Membership Engagement
Make sure to express your enthusiasm for membership growth and engagement. Share specific examples from your past experiences where you successfully increased member retention or engagement, as this will demonstrate your commitment to the role.
✨Highlight Your Data-Driven Approach
Since the role requires data-led decision making, be prepared to discuss how you've used data insights in previous positions. Bring examples of how you've analysed data to inform strategies and improve outcomes, showcasing your analytical skills.
✨Demonstrate Strong Communication Skills
As a Membership Manager, you'll need excellent communication skills. Prepare to discuss how you've effectively communicated membership benefits in the past, and consider bringing along any materials or campaigns you've developed that highlight your ability to engage members.
✨Prepare for Collaborative Scenarios
This role involves working closely with various departments and stakeholders. Think of examples where you've successfully collaborated with others to achieve a common goal. Be ready to discuss how you can foster teamwork and build partnerships within the organisation.
