At a Glance
- Tasks: Lead the team on the shop floor and drive daily performance.
- Company: Mulberry is a renowned British lifestyle brand committed to sustainability and quality.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a purpose-driven team that values community, sustainability, and exceptional customer experiences.
- Qualifications: Experience in retail leadership and a passion for delivering excellent customer service.
- Other info: Mulberry promotes an inclusive culture and supports diverse talent.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
As a Floor Manager at Mulberry, you play a key role in supporting the leadership team to drive daily performance, lead the team on the shop floor, and ensure operational excellence. You will take ownership of key areas of the store, lead by example in delivering exceptional customer experiences, and support the development of team members to achieve commercial and service KPIs.
Duties & Responsibilities:
Commercial Focus
– Drive daily sales and KPI performance through effective floor leadership.
– Support the execution of commercial priorities, promotions, and product launches.
– Use store data and insights to identify opportunities and take action to improve results.
– Maintain strong product knowledge and share commercial updates with the team.
Customer Experience
– Lead by example in delivering the Mulberry customer experience.
– Be consistently present on the floor to coach and support the team.
– Resolve customer issues promptly and professionally.
– Ensure the store environment is welcoming, well-presented, and aligned with brand standards.
Team Development
– Support the Assistant Manager in coaching and developing team members.
– Provide regular feedback and on-the-spot coaching to drive performance.
– Assist with onboarding and training of new starters.
– Recognise and celebrate individual and team achievements.
Operational Excellence
– Oversee daily operational tasks, including replenishment, stock handling, and till operations.
– Ensure compliance with health & safety, security, and loss prevention procedures.
– Support accurate execution of store processes and routines.
– Assist with rota planning and ensure effective floor coverage.
Communication & Collaboration
– Act as a key link between the leadership team and the wider store team.
– Communicate priorities clearly and ensure team alignment.
– Collaborate with colleagues and leaders to deliver store objectives.
– Share feedback and contribute to continuous improvement.
Culture:
– Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
– Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues
– Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
– As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses \’Five C\’s\’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
– Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
Skills and Experience Required:
– Experience in a supervisory or senior sales role within retail.
– Strong leadership and communication skills.
– Proven ability to drive sales and deliver excellent customer service.
– Organised, proactive, and confident in decision-making.
– Passion for retail and the Mulberry brand.
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Floor Manager employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with Mulberry's brand values and sustainability efforts. Being able to discuss how your personal values align with theirs during the interview can set you apart as a candidate who truly understands and embodies the Mulberry spirit.
✨Tip Number 2
Prepare specific examples from your previous retail experience that demonstrate your leadership skills and ability to drive sales. Highlight instances where you successfully coached team members or improved customer experiences, as these are key aspects of the Floor Manager role.
✨Tip Number 3
Showcase your knowledge of current retail trends and how they can be applied to enhance the customer experience at Mulberry. This will demonstrate your proactive approach and commitment to staying ahead in the retail landscape.
✨Tip Number 4
Network with current or former employees of Mulberry if possible. Gaining insights into the company culture and expectations can help you tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Mulberry's values and ethos. Familiarise yourself with their commitment to sustainability and customer experience, as this will help you tailor your application to reflect shared values.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous supervisory or senior sales roles in retail. Provide specific examples of how you've driven sales, led teams, and delivered excellent customer service to demonstrate your fit for the Floor Manager position.
Showcase Leadership Skills: Make sure to highlight your leadership and communication skills in your application. Discuss instances where you've coached team members, resolved customer issues, or contributed to a positive store environment, as these are key responsibilities of the role.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific duties and responsibilities outlined in the job description. Mention your passion for retail and the Mulberry brand, and explain how you can contribute to their goals and culture.
How to prepare for a job interview at Mulberry
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry and specifically for the Mulberry brand. Share any personal experiences or connections you have with the brand, as this will demonstrate your genuine interest in the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to motivate others, resolve conflicts, and drive performance, as these are key aspects of the Floor Manager position.
✨Understand the Importance of Customer Experience
Be ready to discuss how you would enhance customer experiences on the shop floor. Think of specific strategies or initiatives you could implement to ensure customers feel valued and satisfied during their visit.
✨Emphasise Sustainability Practices
Since Mulberry is a certified B Corp, it's crucial to show your understanding of sustainability in retail. Be prepared to talk about how you can incorporate environmentally responsible practices into your work and support the company's 'Five C's' strategy.