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For Companies At a Glance
- Tasks: Engage with tenants through visits and calls, ensuring excellent customer service.
- Company: Community Gateway Association manages 7000 homes in Preston, focusing on community impact.
- Benefits: Enjoy generous holidays, birthday off, free breakfasts, health cash-plan, and more perks.
- Why this job: Join a supportive team dedicated to making a positive difference in the community.
- Qualifications: No direct experience needed; just a passion for helping others and good communication skills.
- Other info: Flexible working options available; must have a driving licence and access to a car.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Do you thrive on building positive relationships and delivering excellent face-to-face customer service? At Community Gateway Association, we are looking for someone with the right attitude and a passion for people to join us as a Tenancy Visiting Officer on a 12-month fixed-term contract.
Salary: £30,328.07 p.a.
Hours: 37 hours per week, Monday to Friday
Contract: 12 Month Fixed Term Contract
Application Closing Date: Monday 4th August 2025
Location: Preston area with main duties at our dockside offices in Preston; role involves community visits.
This role is community-based, focusing on tenant sustainability through in-person engagement, safeguarding awareness, and tenancy support. You will work as part of a team, upholding CGA values and delivering a high-quality customer-focused service.
Responsibilities
- Deliver a high-quality, customer-focused service by visiting tenants in their homes and by telephone where appropriate.
- Identify safeguarding concerns, tenancy breaches, and service requests.
- Contribute to team objectives and uphold CGA’s positive reputation and local impact.
- Support tenant sustainability and contribute to community well-being through in-person engagement.
Who We\’re Looking For
- A positive and practical approach to supporting others, with a focus on providing helpful and respectful service.
- Ability to build trust and work well with people from diverse backgrounds.
- Curious mindset with the ability to ask thoughtful questions to understand needs.
- Commitment to our values and behaviours, guiding how we work with communities.
- Experience in roles involving direct customer or public interaction.
- Clear written and verbal communication skills.
- Ability to make decisions, explain reasoning, and be open to feedback.
- Organisational skills, time management, and the ability to work independently and with others.
- Competence with IT systems to input, locate, and manage information accurately.
- Full driving licence and access to a car, as the role involves visiting different locations.
Desirable (but not essential):
- Experience in social housing or similar community-support settings.
- GCSEs (or equivalent) in English and Maths at grade C/4 or above.
What We Offer
Benefits include a generous holiday allowance, potential for birthday leave, Christmas closure, free parking, health and wellbeing benefits, and a recognition scheme. We value inclusion and encourage applicants from diverse backgrounds; second languages are helpful.
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Tenancy Management Visiting Officer employer: Soundboard Review Services, LLC.
Contact Detail:
Soundboard Review Services, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Visiting Officer
✨Tip Number 1
Familiarise yourself with Community Gateway Association's values and mission. During your interactions, whether in person or over the phone, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but are genuinely interested in contributing to their community-focused goals.
✨Tip Number 2
Prepare to discuss your experience in customer service, even if it's from a different field. Think of specific examples where you've built trust or resolved issues effectively. This will help you illustrate your ability to connect with tenants and handle their concerns compassionately.
✨Tip Number 3
Practice your communication skills, especially in face-to-face scenarios. Role-play potential situations you might encounter as a Tenancy Visiting Officer, such as addressing tenant queries or discussing sensitive issues. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 4
Research the local community in Preston and any current issues affecting tenants. Being knowledgeable about the area will allow you to engage more meaningfully with tenants and demonstrate your commitment to understanding their needs during the interview process.
We think you need these skills to ace Tenancy Management Visiting Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Tenancy Management Visiting Officer. Highlight your understanding of customer service and community engagement in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise any previous experience working with customers or in community settings, even if it's not directly related to tenancy management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting tenants and communities. Use specific examples to demonstrate how you embody the company values and your ability to build positive relationships.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Soundboard Review Services, LLC.
✨Show Your Passion for People
Make sure to express your enthusiasm for working with tenants and communities. Share examples of how you've positively impacted others in previous roles, even if they weren't directly related to tenancy management.
✨Demonstrate Your Communication Skills
Since the role involves face-to-face interactions, practice clear and respectful communication. Be prepared to discuss how you would handle difficult conversations or resolve conflicts with tenants.
✨Highlight Your Organisational Skills
Discuss how you manage your time and tasks effectively. Provide examples of how you've successfully balanced multiple responsibilities in past roles, especially when working independently.
✨Emphasise Your Commitment to Values
Familiarise yourself with Community Gateway Association's values and be ready to explain how your personal values align with theirs. This will show that you're not just looking for a job, but a place where you can contribute meaningfully.
