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- Tasks: Deliver exceptional customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a focus on quality and service.
- Benefits: Enjoy paid time off, discounts, training, and a supportive work environment.
- Why this job: Be part of a fun, friendly team that values growth and customer satisfaction.
- Qualifications: A full UK driving licence and a passion for great customer service are essential.
- Other info: Opportunities for personal development and a vibrant company culture await you!
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:
To be the Car Buyer\’s Champion, trusted to deliver unrivalled Choice, Value and Quality.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Sales Support
Salary: £12.25 Basic + competitive bonus
Location: Swansea
Hours: 40 hours, 5 days out of 7 on a rota – weekend working will be required.
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What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days\’ holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 13th February 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed
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Customer Experience Support - Swansea Retail · Swansea employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Swansea Retail · Swansea
✨Tip Number 1
Familiarise yourself with Motorpoint's values: PROUD, HAPPY, HONEST, SUPPORTIVE. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your customer service approach.
✨Tip Number 2
Research common customer service scenarios in the automotive industry. Being prepared with examples of how you've handled similar situations can showcase your problem-solving skills and empathy during the interview.
✨Tip Number 3
Practice your communication skills, especially in a customer-facing context. Role-playing different customer interactions with a friend can help you feel more confident and articulate when discussing your experience.
✨Tip Number 4
Network with current or former employees of Motorpoint if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Experience Support - Swansea Retail · Swansea
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Support position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work at Motorpoint. Mention specific examples from your past experiences that showcase your communication skills and ability to resolve issues effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Motorpoint Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences in retail or hospitality where you went above and beyond to help a customer.
✨Familiarise Yourself with the Company Values
Motorpoint values being PROUD, HAPPY, HONEST, and SUPPORTIVE. During the interview, relate your personal values to these and demonstrate how you embody them in your work ethic and interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Prepare by thinking of situations where you successfully resolved issues, focusing on your empathy and efficiency.
✨Highlight Teamwork Experience
Since the role involves working as part of a team, be ready to discuss your experience collaborating with others. Share examples of how you contributed to team goals and supported your colleagues in achieving success.
