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For Companies At a Glance
- Tasks: Join our team to deliver exceptional hospitality and manage front office operations.
- Company: Be part of the Bournemouth Marriott Hotel, a leader in the hospitality industry.
- Benefits: Enjoy perks like free meals, discounts, and career development opportunities.
- Why this job: Experience a supportive culture focused on wellbeing and creating memorable guest experiences.
- Qualifications: 1 year of customer service experience preferred; passion for hospitality is essential.
- Other info: Work night shifts and be part of a dynamic team committed to excellence.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Full Time Nights Front Office Associate to join our wonderful team at the Bournemouth Marriott Hotel.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Uniform, meals on duty and free car-parking provided
- Discounts on hotel rooms, gift shop items, food and beverage
- Pension Scheme
- Employee Assistance Programme
- Career Development
- Training and Development
Position Summary
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests\’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role preferred.
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Nights Front Office Associate employer: Bournemouth Highcliff Marriott Hotel
Contact Detail:
Bournemouth Highcliff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Front Office Associate
✨Tip Number 1
Familiarise yourself with the Bournemouth Marriott Hotel's values and mission. Understanding their commitment to exceptional hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Highlight your customer service experience in your discussions. Since they prefer candidates with at least a year of related work experience, be ready to share specific examples of how you've gone above and beyond for guests in previous roles.
✨Tip Number 3
Prepare to discuss your ability to handle various payment types and processes. Being knowledgeable about night audit procedures and guest check-ins will show that you're ready to take on the responsibilities of the role.
✨Tip Number 4
Demonstrate your teamwork skills by sharing experiences where you've collaborated with others to achieve common goals. The hotel values positive working relationships, so showcasing your ability to work well in a team will be beneficial.
We think you need these skills to ace Nights Front Office Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Nights Front Office Associate position. Tailor your application to highlight relevant experience in customer service and hospitality.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant work experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver exceptional hospitality.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and why you want to work at the Bournemouth Marriott Hotel. Mention specific aspects of the job that excite you and how your skills align with their values of respect and kindness.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Bournemouth Highcliff Marriott Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for delivering exceptional hospitality during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns with the hotel's commitment to creating memorable experiences.
✨Demonstrate Team Spirit
Highlight your ability to work well within a team. Discuss past experiences where you collaborated with colleagues to achieve common goals, as the hotel values a culture of respect and kindness among its associates.
✨Prepare for Customer Service Scenarios
Be ready to discuss how you would handle various customer service situations, especially those that may arise during night shifts. Think about how you would address guest needs, manage complaints, or assist individuals with disabilities.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Nights Front Office Associate. Be prepared to talk about your experience with tasks like processing payments, managing check-ins, and maintaining confidentiality, as these are crucial for the role.
