At a Glance
- Tasks: Support and troubleshoot SAP systems, ensuring smooth operations and user satisfaction.
- Company: Delta Controls is a leading manufacturer of innovative building automation solutions.
- Benefits: Enjoy flexible hours, generous vacation, wellness perks, and a supportive culture.
- Why this job: Join a team focused on sustainable tech and impactful solutions in a collaborative environment.
- Qualifications: Bachelor's degree in IT or related field with 3-5 years SAP experience required.
- Other info: Work in-office 3 days a week with opportunities for personal development and training.
The predicted salary is between 50000 - 65000 £ per year.
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About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls).
Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities.
Job Summary
This role is tasked with providing daily support, troubleshooting, and ensuring the seamless operation of our SAP system. The SAP Support Analyst assists in resolving issues related to SAP and will participate in the upgrade to SAP S/4 HANA. This role is key to keeping systems performing well, improving the user experience, and supporting efficient business operations and documentation.
Duties and Responsibilities
- Provide technical support and maintenance for SAP applications, including issue diagnosis, and troubleshooting.
- Act as a first point of contact for end-users.
- Manage and prioritize support tickets, ensuring timely resolution of all issues.
- Collaborate with cross-functional teams and business stakeholders
- Perform master data management and ensure data integrity through regular audits
- Support integration between SAP and external systems (e.g. IntuiFlow, PLM, and legacy platforms) via APIs and SQL-based interfaces.
- Maintain up-to-date user documentation and standard operating procedures for SAP processes and support workflows.
- Provide training and guidance to end-users.
- Partner with global IT teams, including counterparts in Taiwan and the U.S.
Job Requirements
- Bachelor\’s degree in Information Technology, Computer Science, or a related field.
- This is an intermediate level role requiring 3 to 5 years of experience as an SAP Support Analyst.
- Experience with 1 or 2 full lifecycle SAP implementation or support projects.
- Extensive knowledge of ABAP programming.
- Good functional knowledge in other SAP modules.
- Strong troubleshooting and problem-solving capabilities and a good understanding of business processes.
- Excellent communication and interpersonal skills
- Ability to work independently or as part of a team in a collaborative environment.
Preferred Skills
- Experience with SAP ECC 6 or SAP HANA or other SAP Platforms.
- Experience working in a manufacturing environment with multi-parts BOMs.
- Understanding of product lifecycle management.
- SAP certification(s) is a plus
Work Location: In-office environment that is currently 3 days per week
City: Surrey
Type: full-time, Permanent
Salary: 70,500 – 90,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.
Why work for us?
We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!
- Employee & safety centric culture with the possibility of remote work
- Flexible hours and scheduling available
- Competitive total compensation along with generous vacation allowances
- Three weeks of vacation
- In-house & external training provided along with education support and opportunities for growth
- Company funded annual personal development budget
- Financial benefits & planning such as group RRSP & company match
- Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
- Travel insurance coverage and access to the Employee Assistance Program (EAP)
- Wellness – onsite fitness center & company reimbursement for personal gym memberships
- Internal Recognition & Service Awards
- Transit accessible with free onsite parking
- Regular company events such as \”Food Truck Fridays\”, Lunch & Learn and other planned activities
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SAP Support Analyst (ABAP) Intermediate employer: Delta Controls Inc.
Contact Detail:
Delta Controls Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Support Analyst (ABAP) Intermediate
✨Tip Number 1
Familiarise yourself with the latest SAP technologies, especially SAP S/4 HANA, as this role involves participating in its upgrade. Understanding the key features and benefits of S/4 HANA will help you stand out during discussions.
✨Tip Number 2
Brush up on your ABAP programming skills, as extensive knowledge in this area is crucial for the role. Consider working on small projects or contributing to open-source initiatives to demonstrate your proficiency.
✨Tip Number 3
Network with professionals in the SAP community, particularly those who have experience in support roles. Engaging in forums or attending industry events can provide insights and connections that may lead to opportunities at Delta Controls.
✨Tip Number 4
Prepare to discuss your troubleshooting and problem-solving experiences in detail. Be ready to share specific examples of how you've resolved issues in past roles, as this will showcase your capabilities to potential employers.
We think you need these skills to ace SAP Support Analyst (ABAP) Intermediate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in SAP support and ABAP programming. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the SAP Support Analyst role at Delta Controls. Mention specific experiences that relate to troubleshooting and user support, and express your enthusiasm for working with innovative building automation solutions.
Showcase Your Technical Skills: In your application, emphasise your technical skills related to SAP, including any experience with SAP ECC 6 or SAP HANA. Provide examples of how you've successfully managed support tickets or collaborated with cross-functional teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Delta Controls Inc.
✨Showcase Your ABAP Skills
Make sure to highlight your experience with ABAP programming during the interview. Be prepared to discuss specific projects where you utilised ABAP, as well as any challenges you faced and how you overcame them.
✨Understand SAP Integration
Familiarise yourself with how SAP integrates with external systems like IntuiFlow and PLM. Be ready to explain your experience with APIs and SQL-based interfaces, as this knowledge will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've diagnosed and resolved issues in previous roles. The interviewer will be looking for your troubleshooting skills, so having concrete examples will help illustrate your capabilities.
✨Communicate Effectively
Since this role involves collaboration with cross-functional teams, practice articulating your thoughts clearly. Good communication is key, so be ready to discuss how you've successfully worked with others in past projects.