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For Companies At a Glance
- Tasks: Engage with customers on arrears, negotiate repayments, and ensure accurate service charges.
- Company: Join Abri Group, a dynamic non-profit focused on exceptional homeowner services.
- Benefits: Enjoy a full-time role with potential for growth and community impact.
- Why this job: Make a difference while developing your skills in a supportive team environment.
- Qualifications: Strong communication and organisational skills; experience with Microsoft Office and housing systems preferred.
- Other info: This is an 18-month fixed-term contract based in Eastleigh.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Leasehold Income & Service Charge Officer – Temporary role at Abri Group. The role is an 18 month fixed term contract, full-time, based at our Eastleigh office.
Responsibilities
- You’ll contact customers who have fallen into arrears, investigating the circumstances around this, negotiating repayment agreements and signposting them to internal and external support if required.
- You will also scrutinise service charge estimates and actuals by liaising with the Finance and Homeowner Services Officers to deliver accurate rechargeable charges.
- You’ll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service.
Requirements / Qualifications
- Demonstrable knowledge and experience across a number of computer systems including, but not limited to, Microsoft Outlook, Word and Excel, OpenHousing and Ebis.
- Great communication skills with both colleagues and our customers, as are your organisational skills.
- You’ll feel comfortable in approaching your team and the wider business, working both re-actively and pro-actively in order to meet our customer response times.
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Non-profit Organizations
Note: This description excludes boilerplate prompts and sign-in prompts from the original listing and focuses on role responsibilities, requirements and employment details.
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Leasehold Income & Service Charge Officer - Temporary employer: Abri Group
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Income & Service Charge Officer - Temporary
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as OpenHousing and Ebis. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your negotiation skills, as this role involves discussing repayment agreements with customers. Consider role-playing scenarios with a friend or colleague to practice your approach and build your confidence.
✨Tip Number 3
Research Abri Group and their Homeowner Services team to understand their values and customer service approach. Tailoring your conversation during the interview to reflect their ethos can make a strong impression.
✨Tip Number 4
Prepare examples from your past experience that showcase your organisational skills and ability to work both reactively and proactively. Being able to articulate these experiences will help you stand out as a candidate who can meet the demands of the role.
We think you need these skills to ace Leasehold Income & Service Charge Officer - Temporary
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Leasehold Income & Service Charge Officer. Familiarise yourself with the key tasks such as contacting customers in arrears and scrutinising service charge estimates.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise your skills in customer service, negotiation, and your proficiency with computer systems like Microsoft Office and any specific software mentioned.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention specific examples from your past experiences that demonstrate your ability to meet income targets and provide exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Abri Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Leasehold Income & Service Charge Officer. Familiarise yourself with the key tasks such as contacting customers in arrears and negotiating repayment agreements, as well as scrutinising service charge estimates.
✨Showcase Your Communication Skills
Since great communication is essential for this role, prepare examples of how you've effectively communicated with customers and colleagues in the past. Be ready to demonstrate your ability to handle difficult conversations with empathy and professionalism.
✨Highlight Your Technical Proficiency
Be prepared to discuss your experience with relevant computer systems like Microsoft Outlook, Word, Excel, OpenHousing, and Ebis. Consider bringing examples of how you've used these tools to improve efficiency or accuracy in previous roles.
✨Demonstrate Organisational Skills
Organisational skills are crucial for managing multiple tasks and meeting customer response times. Think of specific instances where you've successfully managed your time and prioritised tasks to achieve goals, and be ready to share these during the interview.
