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For Companies At a Glance
- Tasks: Support students with queries both online and in person at our vibrant Student Hub.
- Company: Join York St John University, a historic institution known for its inclusive and innovative community.
- Benefits: Enjoy excellent leave, health plans, and opportunities for personal development.
- Why this job: Be part of a dynamic team making a real difference in student lives at a prestigious university.
- Qualifications: Customer service experience and strong interpersonal skills are essential for this role.
- Other info: Flexible working arrangements and a commitment to inclusivity make this a great workplace.
The predicted salary is between 27319 - 29588 £ per year.
Full time permanent
Location: York
Salary: £27,319 to £29,588 per annum
Please note that we are not accepting applications from individuals who have previously applied for this position.
Introduction to YSJ university
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The University is excited to be launching our new Student Hub this summer, providing a wide range of student support and guidance, both in person and online. The Student Hub will be part of the Student Academic Administration directorate and will be a focal point for students at our York and London campuses.
The role
Our Student Hub Advisers across both the York and London campuses will be enthusiastic, motivated, and eager to help support students throughout their journey at York St John, offering guidance and showing campus-wide expertise to be able to deal with front-line queries.
Student Hub Advisers will be expected to manage student queries online via the Student Hub’s digital CRM portal and in person. Advisers will triage student queries and provide advice and guidance working with support teams across the University.
Required Skills And Experience
The successful candidate must have:
- Experience of working in a customer service focussed environment
- Experience of triaging and managing complex queries and issues.
- Excellent interpersonal skills
- Excellent standard of digital literacy
- Excellent organisation skills and the ability to managing conflicting priorities
Additional Information
Contact – c.kydd@yorksj.ac.uk
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
If you require a reasonable adjustment in order to apply for this position please contact vacancies@yorksj.ac.uk. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs My Computer My Way (abilitynet.org.uk)
Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can assist you with this, but we would prefer you to share your answers in your own words.
Our Benefits Package
We offer a wide range of employee benefits including –
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)
Further Information About Life At YSJ
Our attached \’further information\’ document below provides further information about our culture, achievements and testimonials from our employees.
Read more about our culture, inclusive community, working arrangements and benefits for York St John employees
Read the latest news, views and stories from our staff and students.
Read more about our commitment to managing and reducing our environmental impact and to promoting sustainable development wherever we can.
Closing Date – Tuesday 05 August 2025 at midnight
Provisional Interview Date – Friday 29 August 2025
Further Details
Job Description
Further Information
Candidate application form guidance
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Student Hub Adviser employer: York St John University
Contact Detail:
York St John University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Adviser
✨Tip Number 1
Familiarise yourself with York St John University's values and mission. Understanding their commitment to inclusivity and student support will help you align your responses during the interview, showcasing how you can contribute to their community.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully triaged complex queries, as this role requires strong problem-solving skills and the ability to manage conflicting priorities.
✨Tip Number 3
Brush up on your digital literacy skills, especially with CRM systems. Being able to demonstrate your proficiency with technology will be crucial, as you'll be managing student queries through a digital portal.
✨Tip Number 4
Show enthusiasm for supporting students. During your interactions, whether in interviews or networking, express your passion for helping others and your eagerness to be part of a team that enhances the student experience at the university.
We think you need these skills to ace Student Hub Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Student Hub Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft Your Responses: Since CVs are not accepted, focus on answering the work-related questions in the application form thoughtfully. Use specific examples from your past experiences that demonstrate your customer service skills and ability to manage complex queries.
Showcase Your Skills: Emphasise your excellent interpersonal skills and digital literacy in your application. Provide examples of how you've successfully triaged and managed queries in previous roles, as this is crucial for the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Student Hub Adviser.
How to prepare for a job interview at York St John University
✨Show Your Customer Service Skills
Since the role requires experience in a customer service environment, be prepared to share specific examples of how you've successfully handled customer queries or issues in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Interpersonal Skills
Excellent interpersonal skills are crucial for this position. During the interview, focus on your ability to communicate effectively with diverse groups. Use examples that showcase your empathy and understanding when dealing with students' concerns.
✨Prepare for Complex Queries
The job involves triaging and managing complex queries. Think about scenarios where you've had to solve complicated problems or navigate challenging situations. Be ready to discuss your thought process and how you prioritised tasks.
✨Familiarise Yourself with Digital Tools
As the role involves using a digital CRM portal, it’s beneficial to demonstrate your digital literacy. If you have experience with similar tools, mention them. If not, express your willingness to learn and adapt quickly to new technologies.
