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- Tasks: Manage communications, support meetings, and assist with absence management in a dynamic team.
- Company: Join Pets at Home, dedicated to making pets happy and healthy.
- Benefits: Enjoy competitive pay, extra holiday on your birthday, and a 20% discount after 12 weeks.
- Why this job: Be part of a supportive culture that values diversity and encourages personal growth.
- Qualifications: Strong communication skills and a team player attitude; CIPD Level 3 preferred but not required.
- Other info: Opportunity for project involvement and a chance to make a real impact.
The predicted salary is between 21000 - 29000 ÂŁ per year.
Join to apply for the Colleague Relations Assistant role at Pets at Home
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Join to apply for the Colleague Relations Assistant role at Pets at Home
Full-time, ÂŁ25,000 – ÂŁ25,000 per annum
Ref: 33489
Salary: ÂŁ25,000 – ÂŁ25,000 per annum
Hours: Full-time
Contracted Hours: 39
Contract Type: Permanent
Location: Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE
Description
Colleague Relations Assistant
Stafford Fulfilment Centre
Grade G ÂŁ25,000, 39 hours, Monday – Friday
At Pets, our aim is to give the nation’s pets what they need to be at their ball-chasing, tail-wagging best. Because we will not rest until every spaniel has a squeezy toy. Every calico has a cat tree. Every rabbit has a run. We are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for a Colleague Relations Assistant to join our People at our Fulfilment Centre in Stafford.
The Role
The Colleague Relations Assistant manages communications, performs administrative tasks, supports meetings, maintains records, assists with absence management, handles simple cases, oversees occupational health referrals, and participates in projects. They balance resolving issues independently and escalating them when necessary. You will be working closely with the Colleague Relations Advisors and People Relations Lead.
Key Responsibilities
- To manage the colleague relations inbox ensuring case allocation and timely responses to emails.
- Ability to understand when to take responsibility to resolve issues and when to escalate to Colleague Relations Advisor or People Relations Lead.
- Admin Tasks: electronic filling, scanning paperwork and shredding paperwork
- Support hearings and meetings as note takers on occasions.
- Create new and maintain all ER cases onto HEAT (Case management system) ensuring records are up to date and documented accurately in all ER activities.
- Maintain the IDGA case trackers for warehouse and transport ensuring records are up to date and documented accurately.
- Assist with the absence management process sending welcome back to work interviews to managers to conduct meetings with colleagues, create daily absence statics.
- Be responsible for managing the less complex cases (AWOLs and Probations) with support from Colleague Relations Advisors.
- Maintain the occupational health referral process
- Opportunity to be involved in project work as required
What You Will Bring
- You are a team player who respects and adheres to our business values, naturally demonstrating our core behaviours.
- You are driven to do your best in all situations.
- You help create a friendly and supportive working environment.
- You are a strong collaborative team player.
- You possess excellent organisational skills and attention to detail.
- You have strong communication and interpersonal skills.
- You can show initiative.
- You can manage your time effectively.
- You can work under pressure and meet deadlines.
- You have good problem-solving skills and diplomacy.
- You possess sound administrative and IT skills.
- You are self-motivated and enthusiastic.
- CIPD Level 3 qualified or working towards this qualification is preferred but not required.
What You Will Get In Return
- Attractive rates of pay.
- Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
- An extra day’s holiday when it is your birthday.
- Stakeholder pension plan
- Personal Health Insurance scheme (if in Pension Scheme)
- Life assurance
- 20% Pets at Home discount scheme after 12 weeks service
- Pets’ “Treats” voluntary benefits package
Clickhereto read our Values & Behaviours
Clickherefor more details and her benefits
Please note that we reserve the right to close this job advertisement prior to the stated closing date if suitable candidates are identified. We encourage interested applicants to submit their applications promptly.
“We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
Organisation: Pets at Home
Date Posted: 16-07-2025
Expiry Date: 25-07-2025
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Colleague Relations Assistant employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Relations Assistant
✨Tip Number 1
Familiarise yourself with Pets at Home's values and behaviours. Understanding their commitment to diversity and community will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Highlight your organisational skills and attention to detail in conversations. Since the role involves managing records and administrative tasks, demonstrating these skills through examples will make you stand out.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. The role requires handling simple cases and knowing when to escalate issues, so having specific examples ready will show your capability in this area.
✨Tip Number 4
Network with current or former employees of Pets at Home if possible. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Colleague Relations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Colleague Relations Assistant role. Focus on your administrative skills, communication abilities, and any experience in HR or colleague relations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description and explain how your background makes you a great fit for managing communications and supporting meetings.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and ability to work under pressure. Provide examples of how you've demonstrated these skills in previous roles or experiences.
Showcase Your Team Spirit: Since the role requires collaboration, include examples of how you've worked effectively in teams. Mention any experiences where you contributed to a positive working environment or resolved conflicts diplomatically.
How to prepare for a job interview at Pets at Home
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Colleague Relations Assistant. Familiarise yourself with tasks like managing communications, administrative duties, and absence management. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role involves a lot of communication, be prepared to showcase your strong interpersonal skills during the interview. Use examples from your past experiences where you effectively communicated with colleagues or resolved conflicts to illustrate your abilities.
✨Demonstrate Organisational Skills
Highlight your organisational skills by discussing how you manage your time and prioritise tasks. You might want to share specific examples of how you've handled multiple responsibilities in previous roles, especially in high-pressure situations.
✨Emphasise Teamwork and Collaboration
Since the position requires working closely with Colleague Relations Advisors and other team members, emphasise your ability to work collaboratively. Share instances where you contributed to a team project or supported colleagues, showcasing your team player mentality.
