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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest dining experiences at the Stadium of Light.
- Company: Join Delaware North UK, a leader in hospitality, known for its vibrant venues and dynamic team culture.
- Benefits: Enjoy competitive pay, flexible hours, free meals on event days, and experience major sporting events.
- Why this job: Work in an electric atmosphere with passionate teammates while shaping the future of hospitality.
- Qualifications: Experience in managing large hospitality teams and knowledge of the food and beverage industry required.
- Other info: Be part of exciting events like the Premier League season and Women’s Rugby World Cup 2025.
The opportunity
Delaware North UK is hiring casual Hospitality Managers to join our collaborative team at the buzzing Stadium of Light, in Sunderland, Tyne and Wear. In this incredible environment, there are always opportunities to thrive. As a Hospitality Manager, you will be managing teams and operational strategy, providing inspiring leadership, and guiding collaboration to deliver exceptional guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career.
Pay
The expected pay for this role is £15.04-18.96ph
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- Competitive weekly pay
- Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekend
- Free meal every event day
- Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the 2025-2026 Premier League season, and Women’s Rugby World Cup 2025 match between England’s National Rugby team and USA still to come in 2025
Help us delight the world by applying today.
What will you do?
- Demonstrate leadership to teams, training new team members while directing and developing a strong kitchen and hospitality frontline and supervisors, promoting service excellence in a Tommy Banks Michelin star restaurant
- Elevate the guest experience, delivering top-tier service and satisfaction
- Lead the efficient handling of guest enquiries
- Effectively manage operational excellence, including inventory, staffing, and performance metrics
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
- Experience managing, supervising, and leading large hospitality teams
- Knowledge of the Food Beverage industry, preferably within hospitality and catering environments
- Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment
Source: Hospitality Online
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Hospitality Manager employer: Delaware North at Stadium of Light
Contact Detail:
Delaware North at Stadium of Light Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Familiarise yourself with the Stadium of Light and its events. Understanding the venue's atmosphere and the types of events held there will help you demonstrate your passion for hospitality and your ability to enhance guest experiences during interviews.
✨Tip Number 2
Network with current or former employees of Delaware North UK. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your leadership style and operational strategies.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlighting your experience in leading diverse groups and achieving operational excellence will resonate well with the hiring team.
✨Tip Number 4
Showcase your knowledge of health and safety regulations relevant to the hospitality industry. Being able to discuss compliance confidently will demonstrate your commitment to maintaining high standards and ensuring guest safety.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership roles, team management skills, and any specific achievements that demonstrate your ability to elevate guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your leadership style aligns with Delaware North UK's vision for operational excellence and how you can contribute to their team.
Showcase Relevant Experience: In your application, emphasise your experience managing large teams and your knowledge of the food and beverage industry. Provide examples of how you've successfully handled operational challenges in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Delaware North at Stadium of Light
✨Show Your Leadership Skills
As a Hospitality Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to training and developing team members while promoting service excellence.
✨Know the Industry Inside Out
Familiarise yourself with the food and beverage industry, especially within hospitality and catering. Be ready to discuss current trends, challenges, and how you can contribute to operational excellence at Delaware North UK.
✨Emphasise Guest Experience
Highlight your commitment to elevating the guest experience. Share specific instances where you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on delivering exceptional dining experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about potential challenges you might face in managing operations and how you would handle them effectively while ensuring compliance with health and safety regulations.
