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- Tasks: Welcome patients and manage their appointments at Cleveland Clinic London.
- Company: Cleveland Clinic is a leading global healthcare provider, dedicated to patient care and innovation.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a double-matched pension scheme.
- Why this job: Join a dynamic team in a state-of-the-art facility focused on professional growth and patient care.
- Qualifications: Customer service experience and proficiency in Microsoft Office are preferred.
- Other info: This role offers opportunities for cross-training in various patient access functions.
The predicted salary is between 22000 - 28000 £ per year.
Job Summary
Salary: Starting salary: £27,007.50. After probation salary increases to £28,500
Hours: Monday to Friday, mixture of 7:30am to 3:30am shifts and 12pm to 8pm shifts. Occasional Saturday shifts are also required.
Location: 24 Portland Place, London W1B 1LU (some flexibility required to travel to other sites to cover sickness etc.) Fully on-site.
Contract: Full time, permanent
What are we looking for?
You will be supported by the Registration/Admissions Senior, and be part of a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London.
You will contribute to the delivery of an exceptional patient experience, ensuring all outpatients are fully registered on arrival. A varied and multi-faceted role, as well as providing patient information and answering any questions or queries our patients may have about any aspect of their visit, you will be responsible for the accurate collection and verification of all outstanding demographic and financial information, including insurance authorisations and/or payments.
You should have a working knowledge of all types of outpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering world class customer service in a busy hospital environment.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
What will your duties include?
- Meet and greet all outpatients and visitors to Cleveland Clinic London
- Facilitate all in-person same day and future appointment requests and referrals
- Ensure any outstanding patient demographic and financial information is complete at the point of check-in
- Assist with patient check-in where this is required
- Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
- Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
- Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
- Provide cost estimates to self-pay patients
- Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
- Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
- Cross train across all areas of Patient Access
- Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
- Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
- Other duties as assigned
What we need from you?
- Relevant experience in a patient facing environment (essential)
- Experience of patient bookings via hospital computer software (preferred)
- Computer proficiency in Microsoft Office, Excel, Word etc
- Outstanding customer service, communication, confidentiality and interpersonal skills (essential)
- Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential)
- Ability to work effectively in both a team environment and independently (essential)
What can we offer you?
As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access – get early access to part of your pay when needed
- Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected – please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
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Patient Access Officer Registration employer: Cleveland Clinic London
Contact Detail:
Cleveland Clinic London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Officer Registration
✨Tip Number 1
Familiarise yourself with Cleveland Clinic London's mission and values. Understanding their commitment to patient care and professional development will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your customer service skills, as this role is heavily focused on patient interaction. Consider role-playing scenarios where you greet patients or handle inquiries, which can help you feel more confident in real situations.
✨Tip Number 3
Network with current or former employees of Cleveland Clinic London. They can provide valuable insights into the work environment and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your adaptability and teamwork skills. The job description highlights the need for flexibility and collaboration, so think of examples from your past experiences that demonstrate these qualities.
We think you need these skills to ace Patient Access Officer Registration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a patient-facing environment. Emphasise any roles where you provided outstanding customer service or worked with healthcare software.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for healthcare and your commitment to providing excellent patient access services. Mention specific skills that align with the job description, such as communication and interpersonal skills.
Highlight Relevant Skills: In your application, clearly outline your computer proficiency, especially with Microsoft Office and any hospital booking systems you've used. This will show that you're ready to hit the ground running.
Show Enthusiasm for the Role: Express your enthusiasm for working at Cleveland Clinic London and how you align with their mission of delivering world-class healthcare. This can set you apart from other candidates.
How to prepare for a job interview at Cleveland Clinic London
✨Showcase Your Customer Service Skills
As a Patient Access Officer, you'll be the first point of contact for patients. Highlight your previous experience in customer service and how you effectively handle inquiries or complaints. Be ready to share specific examples that demonstrate your ability to provide a warm and welcoming environment.
✨Familiarise Yourself with Healthcare Terminology
Understanding basic healthcare terms and processes can set you apart from other candidates. Brush up on common medical terminology and the patient registration process to show that you're prepared and knowledgeable about the role.
✨Demonstrate Adaptability
This role requires flexibility as you may need to work across various functions. Prepare to discuss times when you've successfully adapted to new challenges or taken on different responsibilities in previous roles. This will show your potential employer that you're a team player who can thrive in a dynamic environment.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your genuine interest in the position and the organisation. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only helps you gather important information but also demonstrates your enthusiasm for joining Cleveland Clinic London.
