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- Tasks: Help users troubleshoot computer issues and provide training.
- Company: Join True North Management Inc., a dynamic tech support company.
- Benefits: Enjoy health benefits, life insurance, and a competitive hourly wage.
- Why this job: Perfect for tech enthusiasts wanting to make a difference in user experience.
- Qualifications: Requires a college diploma or equivalent experience, plus 7 months of relevant work.
- Other info: Work on-site in a fast-paced environment with flexible hours.
Posted onJuly 22, 2025 by a licensed third-party for Employer details True North Management Inc.
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Job details
user support technician
Posted onJuly 22, 2025 by a licensed third-party for Employer details True North Management Inc.
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Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Work conditions and physical capabilities: Fast-paced environment. Attention to detail. Personal suitability: Efficient interpersonal skills. Experience: 7 months to less than 1 year. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Life insurance. Other benefits: Other benefits.
- Location #109 7938 128 Street Surrey , BC V3W 4E8
- Workplace information On site
- Salary $ 34.65 HOUR hourly / 35 to 40 hours per week
- Terms of employment Permanent employment Full time
- Day, Evening, Early Morning, Morning
- Starts as soon as possible
- Benefits:Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3359900
- #109 7938 128 StreetSurrey, BCV3W 4E8
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
Personal suitability
- Efficient interpersonal skills
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Life insurance
Other benefits
- Other benefits
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2025-08-21
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
Report a problem with this job posting * What’s wrong? This job posting contains incorrect information Inaccurate salary Inaccurate job title Email Provide more details: Report potential misuse of Job Bank
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The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.
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user support technician employer: Employment and Social Development Canada
Contact Detail:
Employment and Social Development Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land user support technician
✨Tip Number 1
Familiarise yourself with common technical issues that users face, especially those related to business systems and networks. This knowledge will help you respond effectively during interviews and demonstrate your problem-solving skills.
✨Tip Number 2
Practice your interpersonal skills by engaging in role-playing scenarios where you provide support to users. This will prepare you for the fast-paced environment and help you communicate solutions clearly.
✨Tip Number 3
Research True North Management Inc. to understand their values and the specific technologies they use. Tailoring your responses to align with their company culture can give you an edge in the selection process.
✨Tip Number 4
Network with current or former employees of True North Management Inc. on platforms like LinkedIn. They can provide insights into the work environment and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace user support technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the user support technician role. Emphasise any technical support experience, especially in troubleshooting and user training.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and ability to work in a fast-paced environment. Mention specific examples of how you've successfully resolved user issues in the past.
Highlight Relevant Education: Clearly state your educational background, particularly if you have a college or CEGEP diploma related to IT or technical support. If you have equivalent experience, make sure to detail that as well.
Showcase Problem-Solving Skills: In your application, provide examples of how you've collected and maintained logs of problems and solutions in previous roles. This will demonstrate your organisational skills and attention to detail.
How to prepare for a job interview at Employment and Social Development Canada
✨Know Your Technical Stuff
As a user support technician, you'll need to demonstrate your technical knowledge. Brush up on common issues users face and be ready to discuss how you would troubleshoot them. Familiarise yourself with user guides and technical manuals relevant to the role.
✨Showcase Your Interpersonal Skills
Efficient interpersonal skills are crucial for this position. Prepare examples of how you've successfully communicated with users in the past, especially when resolving their issues. Highlight your ability to explain complex technical concepts in simple terms.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of specific situations where you've had to consult documentation or train users, and be ready to walk the interviewer through your thought process.
✨Emphasise Your Attention to Detail
In a fast-paced environment, attention to detail is key. Be prepared to discuss how you ensure accuracy in your work, whether it's logging problems and solutions or setting up equipment. Share any methods you use to stay organised and focused.
