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- Tasks: Support the product team with tasks, track issues, and assist in product development.
- Company: Join Chemist4U, a leading online pharmacy dedicated to accessible healthcare.
- Benefits: Enjoy a full-time role with opportunities for growth in a tech-savvy environment.
- Why this job: Be part of a dynamic team improving digital products that enhance customer experiences.
- Qualifications: 1-2 years in support or testing, familiarity with eCommerce, and strong communication skills required.
- Other info: Perfect for organised, tech-savvy individuals eager to learn about product development.
The predicted salary is between 28800 - 48000 £ per year.
Product Support Analyst
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Chemist4U is proud to be one of the UK\’s largest online pharmacies, processing over 180,000 prescriptions a month. We’re committed to making healthcare affordable, accessible, and convenient for everyone.
We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.
About the role
We\’re looking for a proactive and detail-oriented Product Support Analyst to join our eCommerce Product team. You’ll play a key role in the smooth running of the team, from tracking product issues to coordinating updates and supporting cross-functional communication. You will support the ongoing development of our digital products, ensuring our customers and internal teams have the resources, documentation, and assistance they need to succeed. You’ll work closely with product managers, developers, marketing and customer-facing teams to help deliver the best possible experience for our users.
This role is perfect for someone who’s organised, tech-savvy, and eager to learn more about how digital products are built, improved, and supported.
Key Responsibilities
- Provide day-to-day support to the product team with administrative, operational, and customer-related tasks.
- Monitor and triage incoming product issues and user feedback, escalating bugs and feature requests appropriately.
- Collaborate with customer service, marketing, and tech teams to ensure timely resolution of product-related inquiries.
- Assist in maintaining and updating product documentation, FAQs, and internal knowledge bases.
- Help track progress on product tickets
- Support QA testing before and during product releases
- Collect and analyse data and user feedback to identify patterns and inform product improvements.
- Assist with coordination and logistics for product launches, team meetings, and stakeholder updates.
Qualifications and Experience
- 1-2 years of experience in a support, or testing role – preferably within an eCommerce environment
- Familiarity with Magento is a plus.
- Experience using Jira and Microsoft Tools
- Understanding of the Product Lifecycle and Agile/Scrum fundamentals.
- Triage, ticketing and cross-team liaison skills.
- Experience with analytics tools (Google Analytics, Looker, Hotjar.)
- Previous exposure to UX/UI design, A/B testing, or customer journey mapping.
- Excellent written and verbal communication skills.
- Strong organisational skills with attention to detail.
- A customer-first mindset and problem-solving attitude.
- Ability to multitask and thrive in a fast-paced, collaborative environment
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Retail
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Product Support Analyst employer: Chemist4U
Contact Detail:
Chemist4U Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Analyst
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Jira and Microsoft Tools. Having hands-on experience or even completing online tutorials can give you a significant edge during discussions with the hiring team.
✨Tip Number 2
Understand the basics of the Product Lifecycle and Agile/Scrum methodologies. Being able to speak confidently about these concepts will demonstrate your readiness to contribute effectively to the team from day one.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer inquiries or product issues in the past. This will highlight your customer-first mindset, which is crucial for this role.
✨Tip Number 4
Research Chemist4U and their digital products thoroughly. Understanding their services and recent developments will allow you to engage more meaningfully during interviews and show your genuine interest in the company.
We think you need these skills to ace Product Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in support or testing roles within eCommerce. Emphasise skills like problem-solving, attention to detail, and familiarity with tools like Jira and Microsoft Tools.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you, and explain how your background makes you a great fit for the Product Support Analyst position.
Showcase Relevant Skills: Highlight any experience you have with analytics tools, UX/UI design, or Agile/Scrum methodologies. Use examples to demonstrate your organisational skills and ability to multitask in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Product Support Analyst.
How to prepare for a job interview at Chemist4U
✨Understand the Product Lifecycle
Familiarise yourself with the product lifecycle and Agile/Scrum fundamentals. This knowledge will help you discuss how you can contribute to the ongoing development of digital products and support cross-functional teams effectively.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with tools like Jira, Google Analytics, and any familiarity with Magento. Highlighting your technical skills will demonstrate your readiness to tackle the responsibilities of the role.
✨Emphasise Communication Skills
Since the role involves collaboration with various teams, showcase your excellent written and verbal communication skills. Be ready to provide examples of how you've successfully communicated in previous roles or projects.
✨Demonstrate a Customer-First Mindset
Prepare to discuss how you prioritise customer needs and solve problems. Share specific examples of how you've handled customer feedback or issues in the past, as this will resonate well with the company's focus on user experience.
