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- Tasks: Help customers with buy to let mortgage applications and build strong relationships over the phone.
- Company: Join Leeds Building Society, a trusted name in home ownership since 1845.
- Benefits: Enjoy flexible working hours, an annual bonus, and generous holiday allowances.
- Why this job: Kickstart your career in mortgages with support for industry qualifications and a vibrant team culture.
- Qualifications: Customer service experience is essential; financial services background preferred.
- Other info: Work in a supportive environment with opportunities for volunteering and personal development.
The predicted salary is between 28800 - 48000 £ per year.
Mortgage Buy to Let Specialist
Leeds Building Society Newcastle upon Tyne, United Kingdom
Leeds Building Society Newcastle upon Tyne, United Kingdom
How you\’ll help us live our purpose:
We\’ve been helping our members save for their future and buy a home of their own since 1845. By joining us, you\’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It\’s a purpose that drives everything we do and one we\’re proud of. And you can play your part too – if you have experience in a customer service role, along with experience of working within financial services or within a similarly regulated environment, you could join our dedicated Direct Mortgages team as a Buy to Let Specialist.
This role is based at our Cobalt Office, located just 10 minutes from the vibrant city of Newcastle and will give you the opportunity to start a career in mortgages and could lead to you being supported through the completion of a CeMAP accreditation, an industry wide recognised qualification.
How you\’ll make a difference:
Joining us as a Buy to Let Specialist you will be the voice of Leeds Building Society, providing guidance on our buy to let mortgage products and building rapport, trust and relationships with your customers over the telephone. You\’ll assist new customers with all aspects of their buy to let mortgage application and support existing customers looking to switch to a new mortgage product and/or make changes to their existing mortgage.
You\’ll communicate with customers, including business owners, in a clear, concise and friendly manner and be responsible for managing your own diary and keeping accurate records for onward use by other colleagues, along with ensuring that any follow up action is taken within agreed timescales. This role is on our Career Pathway which means it could lead to you completing CeMAP and becoming a fully qualified Mortgage Consultant.
Our vibrant mortgage department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm. Typically, you\’ll work 35 hours per week with a set six-week rota including one in three Saturdays.
What you\’ll bring to the role:
- Partial CeMAP (or equivalent) and/or the commitment to study for the full qualification
- Previous experience within a customer service role (essential)
- Previous work experience within a mortgage environment (preferred)
- Experience within financial services or a regulated environment (preferred)
- Excellent written and verbal communication skills
- A proven track record in achieving objectives and performance measures
- Excellent organisational skills and the ability to effectively manage multiple sources of information.
in return, you\’ll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days\’ volunteering per year
We\’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose Leeds Building Society?
Our business is centred around our people. Our colleagues are at the heart of everything we do and we\’re extremely proud of our Inclusive Employers Gold accreditation in 2023. We\’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You\’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards . This recognises the progress we\’re making to embed our purpose with our colleagues, and the actions we\’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We\’d love to hear from you but don\’t wait around – we may close the advert early and we\’d hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you\’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we\’d like to find out more about the skills and experience that you could bring to the Society. We\’re committed to supporting you to be at your best and if you\’d like to discuss any reasonable adjustments, please reach out to us on careers@leedsbuildingsociety.co.uk .
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Mortgage Buy to Let Specialist | Newcastle upon Tyne, UK employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Buy to Let Specialist | Newcastle upon Tyne, UK
✨Tip Number 1
Familiarise yourself with the buy to let mortgage products offered by Leeds Building Society. Understanding their features and benefits will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on building rapport and trust with clients. Consider role-playing scenarios with friends or family to practice clear and friendly communication.
✨Tip Number 3
Network with professionals in the financial services sector, especially those who have experience in mortgages. Attend local events or join online forums to gain insights and potentially useful contacts that could help you in your application.
✨Tip Number 4
Prepare for questions about your organisational skills and how you manage multiple tasks. Think of specific examples from your past experiences where you successfully handled competing priorities, as this will showcase your ability to thrive in a busy environment.
We think you need these skills to ace Mortgage Buy to Let Specialist | Newcastle upon Tyne, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and financial services. Emphasise any previous roles that involved mortgage products or similar regulated environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the mortgage industry. Mention your commitment to obtaining the CeMAP qualification and how it aligns with the role.
Highlight Communication Skills: In your application, provide examples of your excellent written and verbal communication skills. This is crucial for the role, as you'll be guiding customers through their mortgage applications.
Showcase Organisational Abilities: Demonstrate your organisational skills by mentioning any experience managing multiple tasks or projects. This will show that you can effectively manage your diary and keep accurate records as required in the role.
How to prepare for a job interview at Leeds Building Society
✨Know Your Mortgage Products
Familiarise yourself with the different buy to let mortgage products offered by Leeds Building Society. Be prepared to discuss their features, benefits, and how they compare to competitors. This shows your genuine interest in the role and helps you answer customer queries effectively.
✨Demonstrate Customer Service Skills
Since this role heavily involves customer interaction, be ready to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to build rapport and trust, as well as how you handle difficult situations with customers.
✨Showcase Organisational Skills
The job requires managing your own diary and keeping accurate records. Prepare to discuss how you prioritise tasks and manage multiple sources of information. You might even want to mention any tools or methods you use to stay organised.
✨Express Your Commitment to Learning
Mention your willingness to pursue the CeMAP qualification and any relevant experience you have in financial services or regulated environments. This demonstrates your commitment to professional development and aligns with the company's focus on supporting career growth.
