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- Tasks: Help customers after car accidents by providing repair and hire solutions.
- Company: Join Hastings, a leader in customer service within the insurance industry.
- Benefits: Enjoy a hybrid work model with no weekends and a competitive salary.
- Why this job: Make a real impact by supporting customers during tough times while developing valuable skills.
- Qualifications: Experience in motor insurance and strong problem-solving skills are essential.
- Other info: Work Monday to Friday, 09:00 - 17:30, in a supportive team environment.
The predicted salary is between 19400 - 27400 £ per year.
Hours: Monday – Friday 09:00 – 17:30 – NO WEEKENDS! Location: Leicester – Hybrid Salary: £24,300 What does the job entail? A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that demonstrates Hasting\’s Market leading customer service. As a Hire Monitor Claims handler you will learn basic legal liability and insurance indemnity outcomes, and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum. This role will include servicing inbound calls and making outbound calls to customers, providing a professional service. What are we looking for in the ideal candidate? The ability to objection handle and demonstrate resilience whilst ensuring you provide a great customer experience. Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively. Committed to self-development and loves to work as part of a team environment. Experience in working within the motor insurance industry. Excellent Problem Solving Capabilities. …
Claims Handler employer: Hastings Direct Careers
Contact Detail:
Hastings Direct Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarize yourself with the motor insurance industry, especially regarding claims handling. Understanding the basics of legal liability and insurance indemnity will give you a significant advantage during the interview process.
✨Tip Number 2
Practice your objection handling skills. Since this role requires resilience and the ability to manage customer complaints effectively, role-playing scenarios with friends or family can help you prepare for real-life situations.
✨Tip Number 3
Highlight any previous experience in customer service roles, particularly in the motor insurance sector. Be ready to share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Tip Number 4
Show your commitment to self-development by mentioning any relevant courses or training you've undertaken. This demonstrates your proactive approach and willingness to grow within the role.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Claims Handler position. Understand the key responsibilities and required skills, such as customer service excellence and problem-solving capabilities.
Tailor Your CV: Customize your CV to highlight relevant experience in the motor insurance industry. Emphasize any previous roles where you handled customer complaints or provided solutions, showcasing your ability to deliver excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and your passion for providing outstanding customer experiences. Mention specific examples from your past work that demonstrate your resilience and problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the claims handling process.
How to prepare for a job interview at Hastings Direct Careers
✨Understand the Role
Make sure you have a clear understanding of what a Claims Handler does, especially in the context of vehicle repair and car hire solutions. Familiarize yourself with the key responsibilities mentioned in the job description, as this will help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully solved problems or handled customer complaints. Highlight your ability to remain resilient under pressure and how you managed to provide excellent customer service during challenging situations.
✨Demonstrate Team Spirit
Since the role emphasizes working as part of a team, be ready to discuss your previous teamwork experiences. Share specific instances where you collaborated with others to achieve a common goal, showcasing your commitment to self-development and teamwork.
✨Familiarize Yourself with Industry Knowledge
Brush up on basic legal liability and insurance indemnity outcomes relevant to the motor insurance industry. This knowledge will not only impress your interviewers but also show that you are proactive and serious about the role.
