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- Tasks: Support Power of Attorney Services with admin tasks like document preparation and customer service.
- Company: Join a reputable Public Sector client in the heart of Birmingham City Centre.
- Benefits: Enjoy a competitive pay rate of £12.53 p/hr and potential for role extension.
- Why this job: Gain valuable experience in various departments while making a positive impact on the community.
- Qualifications: Must be proficient in Microsoft Office and have strong communication skills.
- Other info: This is a temporary, fully onsite role requiring a DBS check and three years referencing.
Home Office – Meet & Greet
Job Description
Admin Officer
Location: 42 Bull Street, Birmingham, B4 6AF
OFFICE BASED
Pay: £13.85 per/hr
Working Days/Hours: Monday to Friday, 37hr pr/w.
Shifts on a rota basis either: 8am-4pm or 9:30am-5:30pm
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.
List the duties of the role:
- Managing the in and out flow of asylum customers attending their substantive interviews (between 08:00am – 17:30pm, Monday to Friday)
- Making well informed decisions for our customers
- Demonstrate sound interpersonal communication skills and thrive working as part of a team
- Communicate effectively with our diverse service users, taking into account language barriers and vulnerabilities
- Collaborate with teams, peers and senior management to drive continuous improvement and consistency across the directorate.
- Compliance with Civil Service and Home Office values when liaising with customers and decision makers.
- Liaising with Home Office security to build rapport and maintain close working relationships.
- Conducting Home Office systems checks prior to each interview in line with performance and quality expectations. This is to ensure customers are supported correctly and any security concerns raised appropriately.
Opportunity to be deployed to other sites across the UK, if this is suitable to the candidate\’s personal situation (travel/expenses/subsistence will be provided).
Training:
No annual leave during training period. Up to 4-6 weeks.
Clearance level (to be applied for by Brook Street upon a successful application):
CTC + DBS
Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Administrative Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities mentioned in the job description. Understanding tasks like document preparation and case management will help you speak confidently about your relevant experience during any interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly in Word and Excel. Being able to demonstrate proficiency in these tools can set you apart, especially since they are essential for the role.
✨Tip Number 3
Prepare examples of your previous customer service experiences. Since the role involves telephony work and providing clear information, having specific instances ready to discuss can showcase your communication skills effectively.
✨Tip Number 4
Research the organisation's values and mission. Showing that you align with their goals and understand their operations can make a positive impression during interviews, demonstrating your genuine interest in the role.
We think you need these skills to ace Administrative Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any roles where you've dealt with casework, document management, or compliance, as these are key aspects of the job.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your proficiency in Microsoft Office and your experience in operational delivery areas to demonstrate your suitability for the role.
Highlight Communication Skills: Since the role requires strong written and oral communication skills, provide examples in your application of how you've successfully communicated with customers or colleagues in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Administrative Officer.
How to prepare for a job interview at Brook Street
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Administrative Officer position. Familiarise yourself with tasks like document preparation, case management, and customer service to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role involves telephony work and customer interaction, be prepared to discuss your experience in these areas. Highlight specific examples where you've effectively communicated with customers or colleagues to resolve issues.
✨Demonstrate Your Organisational Abilities
The job requires strong organisational skills, especially in managing documents and schedules. Be ready to share examples of how you've successfully organised tasks or projects in previous roles, particularly in an administrative or compliance environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle various situations. Think of scenarios related to data breaches, customer service challenges, or prioritising tasks, and prepare your responses to showcase your critical thinking.
