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- Tasks: Handle Motability and RTA claims, providing expert legal advice to clients.
- Company: Join Direct Line Group, a leading insurance provider focused on customer care and innovation.
- Benefits: Enjoy hybrid working, generous holidays, and discounts on insurance and health plans.
- Why this job: Be part of a supportive team that values empathy and offers comprehensive training.
- Qualifications: Experience in Fast Track RTA claims handling and strong communication skills required.
- Other info: Diversity is celebrated here; we welcome unique backgrounds and perspectives.
The predicted salary is between 28800 - 42000 £ per year.
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DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.
Due to ongoing growth we have several fantastic opportunity within DLG Legal Services, as a Motability / RTA Personal Injury Claims Handler. This role will be based at our Leeds office, on a full time and permanent basis.
What You\’ll Be Doing
Reporting to a Team Leader, you will be joining our dedicated Motability RTA team dealing with a mixed caseload of OIC, MOJ, complex, Fast Track claims along with Part 8 Litigated cases. You will have the ability to develop your existing experience to litigate on post whiplash reform cases where quantum and liability are disputed. You will be sympathetic to the needs of your client\’s to ensure a high quality service is provided and accurate legal advice is given in accordance with our policies and procedures.
Skills And Experience
- Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment.
- A working knowledge of OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Personal Injury Claims.
- A working knowledge of Tariff and Non Tariff valuations, JC Guidelines for the assessment of general damages in personal injury cases
- Strong communication skills and able to engage effectively with clients.
- Working towards and achieving defined Business targets and measures.
- Able to work well under pressure whilst retaining high attention to detail.
Location: Leeds, LS1
Home Working: Hybrid model (2 days from the office, 3 days from home)
Working hours: 35 hour per week (Monday – Friday)
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Ways of Working: Our hybrid model offers a \’best of both worlds\’ approach. When you\’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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RTA Motability Claims Handler employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RTA Motability Claims Handler
✨Tip Number 1
Familiarise yourself with the specific claims handling processes at Direct Line Group. Understanding their approach to OIC, MOJ, and Fast Track claims will give you an edge during interviews, as you'll be able to demonstrate your knowledge of their systems and procedures.
✨Tip Number 2
Network with current employees or alumni who have worked in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled claims or dealt with complex cases. Being able to share specific examples will showcase your problem-solving abilities and your capacity to empathise with clients during challenging times.
✨Tip Number 4
Stay updated on the latest developments in personal injury law and claims handling. Showing that you're proactive about your professional development will impress interviewers and demonstrate your commitment to providing high-quality service.
We think you need these skills to ace RTA Motability Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an RTA Motability Claims Handler. Familiarise yourself with terms like OIC, MOJ, and Fast Track claims to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in handling Fast Track RTA claims or personal injury cases. Use specific examples that showcase your skills in communication and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your empathy and commitment to providing high-quality service. Mention how your background aligns with the values of Direct Line Group and how you can contribute to their Legal Services team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for a claims handler role.
How to prepare for a job interview at Direct Line Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an RTA Motability Claims Handler. Familiarise yourself with terms like OIC, MOJ, and the Civil Procedure Rules. This will help you answer questions confidently and demonstrate your knowledge.
✨Show Empathy
Since the role involves dealing with clients during tough times, it's crucial to showcase your empathy. Prepare examples from your past experiences where you've successfully supported clients or colleagues in challenging situations.
✨Highlight Relevant Experience
Be ready to discuss your experience with Fast Track RTA claims handling and any specific cases you've worked on. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the company's approach to client care. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
