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For Companies At a Glance
- Tasks: Engage with customers, share your sneaker passion, and ensure a top-notch shopping experience.
- Company: Foot Locker is a leading retailer in athletic footwear and apparel, perfect for sneaker enthusiasts.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and get discounts of 30-50%.
- Why this job: Join a fun team, enhance your sales skills, and connect with fellow sneaker lovers.
- Qualifications: No prior experience needed; just bring your enthusiasm and customer engagement skills.
- Other info: Flexible hours, including nights and weekends, with opportunities for development and internships.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\\\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Intu Watford, Unit 138, London Watford, UK WD17-2UB
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Management and Manufacturing
Industries
- Retail
#J-18808-Ljbffr
CX Team Member employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest sneaker trends and Foot Locker's product range. Being knowledgeable about the products will help you engage customers effectively and demonstrate your passion for athletic apparel.
✨Tip Number 2
Practice your conversational skills by role-playing with friends or family. This will help you feel more comfortable initiating conversations with customers and adapting to their needs in a friendly manner.
✨Tip Number 3
Showcase your enthusiasm for teamwork during any interactions. Highlight experiences where you've successfully collaborated with others, as this is key to creating a positive work environment at Foot Locker.
✨Tip Number 4
Be prepared to discuss your flexible availability during the interview. Emphasising your willingness to work nights, weekends, and holidays will demonstrate your commitment to meeting the store's needs.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Mention any personal experiences or collections you have that relate to the products Foot Locker offers.
Highlight Customer Engagement Skills: Emphasise your ability to engage with customers naturally. Provide examples of how you've successfully interacted with customers in previous roles or situations, showcasing your communication skills.
Demonstrate Teamwork: Foot Locker values teamwork, so include examples of how you've worked effectively as part of a team in past experiences. Highlight any specific achievements that resulted from collaborative efforts.
Tailor Your CV: Make sure your CV reflects the qualifications listed in the job description. Focus on relevant retail experience, flexibility in availability, and any achievements related to sales or customer service.
How to prepare for a job interview at Foot Locker
✨Show Your Passion for Sneakers
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you, as this will resonate well with the interviewers at Foot Locker.
✨Demonstrate Customer Engagement Skills
Prepare to discuss how you would engage with customers in a friendly and natural manner. Think of examples where you've successfully resolved issues or created a positive experience for a customer, as this is crucial for the CX Team Member role.
✨Highlight Teamwork Experience
Since the role involves working as part of a team, be ready to share instances where you've collaborated effectively with others. Emphasise your ability to support colleagues and contribute to a positive work environment.
✨Be Knowledgeable About Products
Research the latest sneaker trends and Foot Locker's product offerings before the interview. Being able to discuss current styles and how they meet customer needs will demonstrate your commitment and readiness for the role.
