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- Tasks: Engage with customers over the phone and online to generate leads for our sales team.
- Company: Join a company that values equality, diversity, and inclusion in a supportive environment.
- Benefits: Enjoy competitive pay, bonuses, 31 days holiday, and well-being perks like gym discounts.
- Why this job: This role offers great training, a fun culture, and the chance to make an impact.
- Qualifications: Strong communication skills and a desire to work towards targets; experience in sales is a plus.
- Other info: Flexible working options and opportunities for volunteering and team incentives.
The predicted salary is between 28800 - 42000 £ per year.
We\’re looking for people who can have great conversations over the phone and online. Whether you have previous sales experience, or if you are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn\’t cold calling; these are all conversations with previous or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team.
The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.
Key responsibilities
- Maximising opportunities from call data and overcoming objections
- Engaging with prospective customers over the phone
- Securing a sales lead through outbound calls to previous enquiries
- Achieving set sales performance targets through excellent product knowledge and services available to the prospective customer
- Listen to what our customers want and walk them through our product ranges
- Securing an appointment for our sales team to meet our customer and complete the sale
- Meeting set targets through your product knowledge and excellent customer service
What we\’re looking for
- Proven success in a telesales role and the ability to secure leads
- Great verbal communication skills
- A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience
- Determination to succeed, focus to remain motivated, ambition to progress
- Skills in telesales, retail, estate agency or customer service desirable
- Basic IT skills
- Ability to work in a team and follow direction
- Being self motivated
Why join us
- Competitive salary and performance related bonus up to an extra £9k per annum or £750 each month
- 31 days holiday, increasing to 33 days after 2 year\’s service
- And additional paid day off for your birthday
- Regular team incentives, competitions, and rewards
- Paid time off annually to volunteer
- Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
- Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
- Heavily discounted employee purchase scheme on all Company products
- Break out games room
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We\’re excited to welcome dedicated individuals to our team!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Call Centre Advisor employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarise yourself with our products and services before the interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. Focus on being clear, friendly, and professional, as these are key traits we look for in a Call Centre Advisor.
✨Tip Number 3
Showcase your ability to work towards targets by preparing examples from previous experiences where you met or exceeded goals. This will highlight your motivation and suitability for the role.
✨Tip Number 4
Be ready to discuss how you handle customer interactions, especially challenging ones. We value strong communication skills, so sharing specific examples will help us see your potential.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or sales. Emphasise your communication skills and any previous roles that required a fabulous telephone manner.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your ability to engage in conversations and how you can turn those into leads. Use specific examples from past experiences if possible.
Showcase Your Skills: In your application, clearly outline your verbal communication skills and any experience in telesales or customer service. Highlight your ability to work towards targets and your self-motivation.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anglian Home Improvements
✨Show Off Your Communication Skills
As a Call Centre Advisor, strong verbal communication is key. During the interview, make sure to articulate your thoughts clearly and confidently. Practice active listening by responding thoughtfully to the interviewer's questions.
✨Demonstrate Your Customer Service Experience
Even if you’re new to the sector, highlight any relevant experience in customer service or sales. Share specific examples of how you've successfully handled customer interactions, focusing on your ability to listen and respond to their needs.
✨Familiarise Yourself with the Product Range
Before the interview, take some time to research the company’s products. Being knowledgeable about what you’ll be discussing can help you answer questions more effectively and show your enthusiasm for the role.
✨Prepare for Target-Related Questions
Since the role involves meeting targets, be ready to discuss how you’ve achieved goals in previous roles. Think of specific instances where you met or exceeded expectations, and be prepared to explain your strategies.
