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- Tasks: Assist customers with inquiries and process orders in a dynamic team environment.
- Company: Join one of the UK's largest suppliers of engineered products in Poole.
- Benefits: Enjoy 20 days holiday, pension, free parking, and a great working atmosphere.
- Why this job: Be part of a friendly team that values customer satisfaction and offers growth opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Apply now and expect a response within 24 hours if you're a good fit!
The predicted salary is between 25000 - 27000 £ per year.
Customer Service Representative
Job Location:Poole, Dorset
Job Type:Permanent
Salary:£25,000 – £27,000 per annum,depending on experience
Hours:Monday Thursday 8.15am 4.45pm & Friday 8.15am 3pm
Benefits:20 days holiday plus bank holidays + 3 days extra for Christmas shutdown, pension, free onsite parking, excellent working environment
One of the UKs largest suppliers of engineered products are looking to add to their team by recruiting for a Customer Service Representative on a permanent basis to join their friendly, busy and hardworking team based in Poole.
Within this role your duties will include but are not limited to;
- Dealing with inbound customer enquiries
- Monitoring sales order inbox and processing customer order requests
- Preparing and sending out customer quotations, then following up
- Keeping customers up to date on orders progress & delivery timescales
- Liaising with customers to find out about any upcoming projects and advising of any offers/promotions
- Maintaining accurate records
- Supporting the business development team with administration tasks
The successful applicant will possess the following:
- Previous Customer Service experience within an office environment
- Strives to consistently provide high levels of customer satisfaction
- Confident and proactive telephone manner
- PC literate with experience of Microsoft applications
- A team player that can work on own initiative
- Ability to work to tight timescales
For more information, please apply with a full CV and covering letter by email or call our Recruitment Team on 01202 686000.
Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.
By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time.
Keywords; customer service; sales administrator; order processor; order processing; customer support; sales; business development; Poole; Dorset; Bournemouth; Wareham; Christchurch; Ferndown; Wimborne; Holton heath; Verwood; Branksome; Parkstone; tower park; Nuffield; Bearwood; west howe; Lansdowne; Boscombe; Southbourne; Pokesdown; ashley cross; lower Parkstone; Dorchester; Upton; Hamworthy; Creekmoor
Customer Service Representative in Poole, Dorset employer: Resource Recruitment
Contact Detail:
Resource Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Poole, Dorset
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires a confident and proactive telephone manner, consider role-playing customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare specific examples from your previous customer service experience that highlight your ability to handle inquiries and resolve issues. This will showcase your skills effectively during the interview process.
We think you need these skills to ace Customer Service Representative in Poole, Dorset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in an office environment. Emphasise skills like communication, teamwork, and proficiency with Microsoft applications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide high levels of customer satisfaction and your proactive approach.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as your confident telephone manner and ability to work under tight timescales. Use examples to illustrate how you've successfully applied these skills in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a few days. This shows your continued interest in the position and can help keep your application top of mind.
How to prepare for a job interview at Resource Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled customer inquiries and resolved issues, as this will demonstrate your ability to provide high levels of customer satisfaction.
✨Demonstrate Proactive Communication Skills
Since the role requires a confident and proactive telephone manner, practice articulating your thoughts clearly. During the interview, show that you can communicate effectively by asking insightful questions and engaging with the interviewer.
✨Familiarise Yourself with Microsoft Applications
As the job requires PC literacy, especially with Microsoft applications, brush up on your skills before the interview. You might be asked about your experience with these tools, so being knowledgeable will give you an edge.
✨Emphasise Teamwork and Initiative
The role calls for a team player who can also work independently. Prepare to discuss situations where you've successfully collaborated with others, as well as times when you've taken the initiative to solve problems or improve processes.
