Seasonal Activity Team Member - YHA Grinton Lodge

Seasonal Activity Team Member – YHA Grinton Lodge Activity Team Member YHA Grinton Lodge – Swaledale Flexible, temporary 0-25 hour contract Varying hours per week £11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21) Are you looking for a fun and varied job in hospitality? YHA Grinton Lodge are looking for an Activity Team Member to join their team! YHA Grinton Lodge is situated on the southern slopes of Swaledale, surrounded by stunning scenery with exceptional views of the Yorkshire Dales, and just a 20-minute walk from the village of Reeth. Originally built as a shooting lodge, YHA Grinton Lodge has been a hostel since 1947. Perched high on the hill and surrounded by open countryside, the hostel offers the opportunity to walk some of the remote Dales moorland as well as take in some of the well known long distance trails such as the Coast to Coast and the Herriot Way, to cycle some of the toughest climbs in the Yorkshire Dales or simply sit and enjoy the peace and tranquility. YHA Grinton Lodge is a busy hostel, attracting a variety of guests, including Families, Individuals, Walking and Cycling Groups and Schools. We are a medium sized hostel sleeping 77 inside the main building with a further 50 spaces in our alternative accommodation (Camping Pods and pitch up camping). With a busy restaurant and bar in the evenings and a lazy cafe during the day, no two days will be the same. As an Activity Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality. Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or family Access to YHA’s staff discount and cash back portal Free YHA Membership each year Access to support via our Employee Assistance Program There are many more benefits to working for YHA so please visit our YHA Jobs website for more information. What will you be doing as an Activity Team Member? Our activity team members cover a wide range of customer-facing duties throughout the hostel, delivering an excellent service to all guests and visitors. We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including: Ensuring safety and adherence to YHA standards and regulations, all while delivering engaging and enjoyable experiences. Tailoring activities to meet the unique needs of our guests, actively seeking feedback to enhance service and retention. Collaborating with group leaders to facilitate their roles and provide outstanding activity experiences. Maintaining and ensuring the functionality of equipment, promptly reporting any issues to the hostel\’s management team. What Skills and Experience do you need to be an Activity Team Member? The role concentrates mostly on the activities at the hostel, but there may be the requirement to assist in other hostel departments. Our Activity Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service we are looking for the following qualities in our Activity Team Members: A passion for outdoor activities and energy for the outdoors Experience of working face to face with customers Experience of working in a team – can help others to achieve a common goal Experience in working with young people, whether through volunteering or paid roles (desirable) Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it For more information about the role and the skills and experience required, please refer to the job description. At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website. How do you apply? Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. YHA Job Title: Activity Team Member Keywords: Hospitality Assistant, Team Member, Activity Instructor, Teaching assistant, forest school assistant