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For Companies At a Glance
- Tasks: Join our support team to resolve customer issues and provide top-notch service.
- Company: OneAdvanced is a leading UK provider of business software, serving over 20,000 global customers.
- Benefits: Enjoy 26 days annual leave, remote work options, and a performance bonus.
- Why this job: Kickstart your IT career in a supportive environment focused on personal growth and development.
- Qualifications: Strong problem-solving skills and experience with Microsoft Windows and Office are essential.
- Other info: Participate in a one-week bootcamp to enhance your skills before starting.
The predicted salary is between 28800 - 43200 £ per year.
Role Introduction
Are you interested in starting a career within IT? You will be joining a fast-paced Education support department that is passionate about delivering excellent customer service and resolving customer issues. You will be involved in all aspects of technical and application support relating to MIS ProSolution, and the wider suite of on-premise ProSuite product set.
Role Introduction
Are you interested in starting a career within IT? You will be joining a fast-paced Education support department that is passionate about delivering excellent customer service and resolving customer issues. You will be involved in all aspects of technical and application support relating to MIS ProSolution, and the wider suite of on-premise ProSuite product set.
What You Will Do
- As a Support Consultant, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
- Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
What You Will Have
- Effective problem solving skills
- Knowledge of the FE Sector and customer centred
- Well-developed oral and written communication skills
- Well organised, with the ability to work proactively in a team in a busy environment
- Experience with using Microsoft Windows and Microsoft office suite
Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme.
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
- Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
- Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
- Endometriosis Friendly Employer – We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
- Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing – We understand as well as your mental wellbeing, your financial wellbeing is really important
- Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
- Income protection insurance – Providing you with support and assistance when you need it most
Recognition – Highlighting and rewarding the great work our people do
- Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
- MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
- Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one UK\’s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK\’s most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at OneAdvanced please click here
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Software Development and IT Services and IT Consulting
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Support Consultant employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Consultant
✨Tip Number 1
Familiarise yourself with the ePortfolio (Smart Assessor) product before your interview. Understanding its features and common issues can help you demonstrate your enthusiasm and readiness to tackle customer queries effectively.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical support scenarios. This will prepare you for the types of challenges you might face in the role and show that you're proactive about finding solutions.
✨Tip Number 3
Highlight your communication skills during any discussions. Being able to convey technical information clearly and concisely is crucial in a support role, so think of examples where you've successfully communicated complex ideas.
✨Tip Number 4
Show your willingness to learn and grow within the company. Mention any relevant training or development programmes you've participated in, as this aligns with our commitment to personal growth and continuous learning.
We think you need these skills to ace Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Consultant role. Emphasise your problem-solving abilities, communication skills, and any experience with Microsoft Windows and Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've resolved issues in the past and how you can contribute to the team at OneAdvanced.
Showcase Your Soft Skills: In your application, highlight your organisational skills and ability to work proactively in a team. Provide examples of how you've successfully collaborated with others in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at OneAdvanced
✨Showcase Your Problem-Solving Skills
As a Support Consultant, you'll need to demonstrate your ability to tackle issues effectively. Prepare examples of past experiences where you've successfully resolved problems, especially in a technical context.
✨Communicate Clearly and Confidently
Well-developed communication skills are crucial for this role. Practice articulating your thoughts clearly, both verbally and in writing. Consider doing mock interviews to refine your delivery.
✨Familiarise Yourself with the Product
Research the ePortfolio (Smart Assessor) product before your interview. Understanding its features and common issues will show your genuine interest and help you answer questions more effectively.
✨Demonstrate Teamwork and Organisation
This role requires working proactively within a team. Be ready to discuss how you've collaborated with others in previous roles and how you manage your time and tasks in a busy environment.
