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For Companies At a Glance
- Tasks: Manage accurate billing for telecoms and IT services, ensuring client satisfaction.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products in the UK.
- Benefits: Enjoy 25 days annual leave, a pension plan, and no dress code!
- Why this job: Make a real impact on customer experience while developing your career in a supportive environment.
- Qualifications: Experience in billing, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Diversity is key; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
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This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We’re looking for a detail-oriented and customer-focused Billing Administrator to join our Managed Services team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments.
You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently.
If you\’re passionate about getting the details right and making a real impact on customer experience, we’d love to hear from you.
What You\’ll Be Doing
- Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients.
- Act as a billing partner to clients, managing invoicing and end-user queries with professionalism.
- Maintain data accuracy by processing completed orders and performing regular billing checks.
- Support customer profitability through detailed reporting and analysis of billing data.
- Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems.
- Monitor billing systems for fraud, compliance, and adherence to metering and billing standards.
- Build strong client relationships and work closely with suppliers to resolve issues.
- Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team.
- Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies.
Your Experience
- A proactive, flexible approach with strong time management and the ability to adapt to changing priorities.
- Experience of working in a billing environment.
- Excellent communication and customer service skills, ideally with experience in a customer-facing role.
- Strong attention to detail and the ability to interpret written and verbal requirements accurately.
- A collaborative team player with a professional, customer-focused mindset.
- Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.
- Experience using telecom billing platforms such as aBILLity or Affinity.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Accounting/Auditing and Finance
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Industries
IT Services and IT Consulting
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Billing Administrator employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Familiarise yourself with telecom billing systems like aBILLity and Affinity. Understanding these platforms will not only help you in the role but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be acting as a billing partner to clients, demonstrating your ability to handle queries professionally can set you apart from other candidates.
✨Tip Number 3
Highlight your attention to detail in conversations or interviews. Being detail-oriented is crucial for ensuring accurate billing, so share examples of how you've successfully managed data accuracy in previous roles.
✨Tip Number 4
Network with professionals in the telecom industry. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in billing environments and customer service. Emphasise your attention to detail and any specific telecom billing platforms you've used, such as aBILLity or Affinity.
Craft a Strong Cover Letter: In your cover letter, express your passion for accuracy and customer service. Mention how your proactive approach aligns with the role's requirements and how you can contribute to improving customer experiences.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office, especially Excel, as well as your ability to manage time effectively and adapt to changing priorities. These skills are crucial for the Billing Administrator position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Giacom
✨Understand the Billing Process
Familiarise yourself with the billing processes specific to telecoms and IT services. Be prepared to discuss how you would ensure accuracy and timeliness in billing, as this is crucial for the role.
✨Showcase Your Attention to Detail
Highlight your ability to maintain data accuracy and perform regular checks. Provide examples from your past experiences where your attention to detail made a significant impact on customer satisfaction.
✨Demonstrate Customer Service Skills
Prepare to discuss scenarios where you've successfully managed client queries or resolved issues. Emphasise your proactive approach and how it contributes to a positive customer experience.
✨Familiarity with Billing Platforms
If you have experience with telecom billing platforms like aBILLity or Affinity, make sure to mention it. If not, express your willingness to learn and adapt quickly to new systems.
