Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students from enrolment to graduation with coaching and mentoring.
- Company: Join Arden University, a multi-award-winning institution focused on innovative digital education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Why this job: Be part of a passionate team dedicated to making education accessible and empowering students.
- Qualifications: Experience in coaching or mentoring, excellent interpersonal skills, and empathy are essential.
- Other info: This is a 12-month maternity cover role based at our Manchester Campus.
The predicted salary is between 27066 - 27066 £ per year.
Salary:£27,066 per annum
Employment type:FTC for 12 Months (Maternity Cover)
Hours per week:37
Reporting into:Lead Student Success Coach
Department:Student Experience
Click here to read thefull job descriptionand view ourexcellentbenefitshere
This role will be based from our Manchester Campus.
About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Student Experience:
The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success.
Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.
About the Role:
This is a key role within our Student Success team, each coach is responsible for supporting a case load of students throughout their academic life cycle (from enrolment to graduation) from a pastoral perspective.
You will deliver proactive coaching and mentoring support via early intervention and outreach activities, and will work proactively in collaboration with colleagues to ensure the highest levels of experience are provided for onboarding, personalised advice, guidance and customer service in the area of student services and wellbeing support, signposting to specialist services as required.
About You:
We are looking for a Student Success Coach who has the following experience:
- Experience of coaching or mentoring students or customers to help them meet their goals and achieve success.
- Excellent interpersonal skills.
- Ability to demonstrate empathy and manage expectations.
- Ability to inspire others and relate to people from diverse backgrounds.
- Experience of working in Higher Education (beneficial).
- Coaching and/or counselling skills training (advantageous).
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, otherexcellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness,reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Tuesday 5 of August
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer tothe guidancehere.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement:
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
#J-18808-Ljbffr
Student Success Coach - Manchester (FTC 12 Months) Student Experience · Manchester Campus employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Coach - Manchester (FTC 12 Months) Student Experience · Manchester Campus
✨Tip Number 1
Familiarise yourself with Arden University's values and mission. When you understand what drives us, you can tailor your conversations during interviews to show how your personal values align with ours, particularly in terms of accessibility and support for students.
✨Tip Number 2
Network with current or former Student Success Coaches if possible. They can provide insights into the role and share their experiences, which can help you prepare for potential interview questions and demonstrate your genuine interest in the position.
✨Tip Number 3
Prepare examples of how you've successfully coached or mentored individuals in the past. Highlight specific situations where you demonstrated empathy and helped someone achieve their goals, as this will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in higher education and student support services. Being knowledgeable about current challenges and innovations in the sector will allow you to engage in meaningful discussions during interviews and showcase your commitment to continuous improvement.
We think you need these skills to ace Student Success Coach - Manchester (FTC 12 Months) Student Experience · Manchester Campus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coaching or mentoring, especially within higher education. Use specific examples that demonstrate your interpersonal skills and ability to inspire students from diverse backgrounds.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting students and how your values align with those of Arden University. Mention any specific experiences that showcase your empathy and ability to manage expectations effectively.
Highlight Relevant Skills: Clearly outline any coaching or counselling skills training you have received. If you have experience working in higher education, make sure to detail this as it is beneficial for the role.
Showcase Your Commitment to Diversity: Since Arden University values equity, diversity, and inclusion, include examples of how you have contributed to creating an inclusive environment in previous roles. This will demonstrate your alignment with their core values.
How to prepare for a job interview at Arden University
✨Show Your Passion for Student Success
Make sure to express your enthusiasm for supporting students throughout their academic journey. Share specific examples of how you've helped others achieve their goals, as this aligns perfectly with the role's focus on coaching and mentoring.
✨Demonstrate Empathy and Understanding
During the interview, highlight your ability to relate to individuals from diverse backgrounds. Use anecdotes that showcase your interpersonal skills and how you've managed expectations in challenging situations, which is crucial for a Student Success Coach.
✨Familiarise Yourself with Higher Education Trends
Research current trends and challenges in higher education, especially those related to student wellbeing and support. Being knowledgeable about these topics will show your commitment to the role and your readiness to contribute to the Student Experience team.
✨Prepare Questions About the Role
Have thoughtful questions ready to ask the interviewers about the Student Success Coach position and the Student Experience team. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.
