Eulog Coordinator Order Processing - Sales Administration

The company

SWATCH GROUP

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewellery, watch movements, and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewellery brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch, and Flik Flak; as well as by its two retail brands, Tourbillon and Hour Passion. The Group\’s production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.

The Swatch Group Ltd has a unique emotional culture. Beauty, sensuality, and emotions in watches are as much part of it as high-tech, quality, and added value on the customer\’s wrist. Both emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983 by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today, Swatch Group employs more than 33,500 people in over 50 countries.

Job description

Main Function

The purpose of the role is to take and process orders accurately and efficiently, maintain good administration, and provide clear communication with internal stakeholders, the brands, and service centre functions.

Key Responsibilities

• To process all sales orders accurately and effectively, maintaining The Swatch Group UK quality standards.
• Track and report on sales performance, stock levels, order fulfilment, and promotional activities.
• Maintain good administration in the sales process.
• Track shipment dispatches and proactively resolve any logistical delays or discrepancies.
• Provide regular updates to internal stakeholders and key accounts regarding order progress and delivery timelines.
• Collaborate with logistics partners to ensure smooth last-mile delivery to retailers.
• Act as the main point of contact for return requests.
• Verify return eligibility and obtain necessary approvals.

Key Tasks

Order Processing

• Input data into the computer quickly and accurately.
• Communicate push order schedules and volume forecasts to the warehouse in advance.

Administration

• Send backorder reports using Excel.
• Check the status of orders using SAP.

Communication

• Liaise with Credit Control regarding overdue accounts to release orders.
• Coordinate with the warehouse to manage returns from key retailers.
• Maintain clear and professional communication with internal teams.
• Perform any other duties reasonably requested.

Profile

Key Skills

• Good organisational skills and attention to detail.
• Knowledge of Excel.
• Experience managing end-to-end order cycles, including push orders.
• Experience liaising with warehouse teams for stock movement, dispatch planning, and return handling.
• Competency in using Excel and ERP/CRM systems to track sales, stock, and order metrics.
• Ability to handle multiple priorities and tight deadlines efficiently.

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