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- Tasks: Support clients via phone and email, handling queries and booking appointments.
- Company: HealthHero is Europe's largest digital healthcare provider, simplifying healthcare for all.
- Benefits: Enjoy access to digital healthcare services, ongoing training, career progression, and 28 days holiday.
- Why this job: Join a supportive team making healthcare more accessible and human.
- Qualifications: Excellent customer service skills; no prior healthcare experience needed as training is provided.
- Other info: Full-time role based in Bracknell with shifts from 3pm to 11pm.
The predicted salary is between 24000 - 36000 £ per year.
6 days ago Be among the first 25 applicants
This range is provided by HealthHero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About HealthHero
HealthHero is Europe\’s largest digital healthcare provider. We offer seamless access to virtual GP appointments, mental health support and a wide range of clinical services – helping organisations, insurers and individuals to take better care of their health. Operating across the UK, Ireland, France and Germany, our mission is to simplify healthcare and improve lives.
The Role
We are currently recruiting for a Customer Service Operator to join our existing team to help deliver support to clients via phone and email. Prior experience in Health care is not required as we we provide comprehensive training to set you up for success.
This is a full time position working 5 days per week onsite in our Bracknell office. The shift pattern is Monday, Tuesday, Wednesday, Thursday and Sunday 3pm to 11pm.
Requirements
Purpose
- You will be the first point of contact for incoming calls, appropriately dealing with any queries
- Handle patient requests by booking appointments, communicating with GP\’s and other healthcare professionals
- You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation
- Ensure information is accurately recorded and stored in line with company policies.
What You Will Bring
- Excellent customer service skills and attention to detail
- Superb communication skills, written & verbal.
- Experience with call handling/contact centre work is desirable, although full training will be provided
- Ability to show sensitivity and understanding over the telephone
- Experience using Microsoft Office
Why Join Us
- Work that matters – making healthcare simpler, more accessible and more human
- Supportive, down-to-earth team with a strong mission and values
Benefits
- Access to HealthHero\’s digital healthcare services (GP, mental health and more)
- You will receive ongoing training and support
- Career progression opportunities
- 28 days per annum (pro rata) including bank and public holidays plus a day off for your birthday
- Life cover
- Pension scheme
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
IT Services and IT Consulting
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Customer Service Representative employer: HealthHero
Contact Detail:
HealthHero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with HealthHero's services and mission. Understanding their approach to simplifying healthcare will help you align your responses during the interview, showcasing your enthusiasm for their values.
✨Tip Number 2
Practice common customer service scenarios that may arise in a healthcare setting. Being able to demonstrate how you would handle patient queries or appointment bookings can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with communication tools or software, especially if you've worked in a contact centre before. Even if you haven't, showing a willingness to learn new technologies can be a big plus.
✨Tip Number 4
Prepare questions to ask during your interview about the training process and team dynamics. This shows your interest in the role and helps you gauge if the company culture is a good fit for you.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight how your skills align with these needs.
Highlight Relevant Skills: Emphasise your customer service skills, communication abilities, and attention to detail in your CV and cover letter. Even if you lack direct experience in healthcare, showcase any transferable skills from previous roles.
Craft a Strong Cover Letter: Write a personalised cover letter that explains why you want to work for HealthHero and how you can contribute to their mission of simplifying healthcare. Mention your enthusiasm for learning and adapting to new challenges.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at HealthHero
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to communicate effectively is crucial. Prepare examples of how you've handled customer queries in the past, even if they are from different industries. Highlight your patience and empathy.
✨Familiarise Yourself with HealthHero
Research HealthHero's services and mission. Understanding their approach to simplifying healthcare will help you align your answers with their values during the interview. This shows genuine interest and preparation.
✨Practice Call Handling Scenarios
Since the role involves handling calls, practice common customer service scenarios. Think about how you would respond to various patient requests or complaints. This will help you feel more confident during the interview.
✨Emphasise Your Attention to Detail
In this role, accuracy is key. Be ready to discuss how you ensure information is recorded correctly and how you manage administrative tasks. Providing specific examples can demonstrate your attention to detail effectively.
