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- Tasks: Become a Roadside Assist Mechanic, helping customers with vehicle issues on the go.
- Company: Join the AA, a trusted brand known for excellent customer service and support.
- Benefits: Enjoy a competitive salary, flexible hours, free breakdown cover, and a supportive work environment.
- Why this job: Gain hands-on experience, develop your skills, and make a real difference in people's lives.
- Qualifications: NVQ 2 in Vehicle Maintenance and Repair and a full driving licence required.
- Other info: Diversity is valued; apply with or without a CV and start your journey today!
The predicted salary is between 23380 - 32520 £ per year.
Company description
Start your journey today; join the AA.
Join our Roadside Assistant Mechanic development programme and we’ll fine tune your expertise with ongoing support and training. If you’ve got the drive to succeed, we want to hear from you. By joining our development programme, you pledge to become a fully-fledged Roadside Rescue Mechanic with us in the future.
Take a look at all things The AA at our You Tube channel: The AA – YouTube
Base Salary: £29,350
Top performers can earn upwards of OTE £44,000!
- Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). * Sign on locations also available for discussion
- Each year, choose your standby hours preferences to suit your lifestyle and work life balance
- Bring your best self and we provide the rest, including; Van, full Uniform, Boots, and the best available equipment!
- Free breakdown cover from day one
- 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- A famous brand that our customers love with industry leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job
As a Roadside Patrol your way with people really sets you apart and you understand not just what your customer wants, but how they feel – you’ll ask the right questions, explain your fix and love ensure your customer can get on with their day. You’re ready for anything, you’ll be there for them, anytime, anywhere and in any weather.
What will I be doing?
You’ll be:
- A communicator: You\’re comfortable sharing your knowledge and information in a way that your customers understand the situation and feel safe that their needs will be taken care of
- A dedicated learner: Whilst on your journey to becoming a fully-fledged patrol you will take every opportunity to soak up knowledge and learn from others. Whether that’s on the road or in a structured learning setting.
- A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers
- A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing the vehicle by the roadside or recovering the vehicle to a garage, you are the solution bringer and enable your customer to get on with their day
What do I need?
You’ll need :
- NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
- It’s essential that you have a full category B driving licence, with 6 points or less, If you don’t also have category BE (towing) we’ll fund it for you.
- To be happy working shifts, which could include evenings, weekends and Bank Holidays
Additional information
For more information on our full benefits package, including discounted home and motor insurance, take a look at our website, Taking care of you – AA Careers (theaacareers.co.uk)
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today with or without a CV (if you wish to apply without a CV then please list your most recent experience along with your qualifications on the application form) by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Ready for anything? Apply Today
Roadside Assist Mechanic - Worcester - Field Based employer: The Automobile Association
Contact Detail:
The Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Assist Mechanic - Worcester - Field Based
✨Tip Number 1
Familiarise yourself with the AA's values and customer service approach. Understanding how they prioritise customer satisfaction will help you align your responses during interviews, showcasing your ability to connect with customers.
✨Tip Number 2
Brush up on your technical skills related to vehicle maintenance and repair. Being able to discuss specific experiences where you've solved problems or fixed vehicles will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare for situational questions that assess your communication and problem-solving skills. Think of examples from your past work where you effectively communicated with customers or resolved issues under pressure.
✨Tip Number 4
Show enthusiasm for continuous learning and development. The AA values dedicated learners, so be ready to discuss how you plan to grow within the company and take advantage of their training programmes.
We think you need these skills to ace Roadside Assist Mechanic - Worcester - Field Based
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Roadside Assist Mechanic. Highlight your communication skills, problem-solving abilities, and willingness to learn in your application.
Tailor Your CV: If you're submitting a CV, tailor it specifically for this role. Emphasise your NVQ 2 in Vehicle Maintenance and Repair, relevant experience, and any customer service skills that demonstrate your ability to connect with clients.
Craft a Strong Cover Letter: If you're including a cover letter, use it to express your passion for the role and the company. Mention how your skills align with the job description and your eagerness to join the AA's development programme.
Follow Application Instructions: Pay close attention to the application instructions. You can apply with or without a CV, so if you choose to apply without one, ensure you clearly list your recent experience and qualifications on the application form.
How to prepare for a job interview at The Automobile Association
✨Show Your Communication Skills
As a Roadside Assist Mechanic, you'll need to communicate effectively with customers. During the interview, demonstrate your ability to explain technical issues in simple terms and show empathy towards customer concerns.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've solved problems in the past. This role requires quick thinking and technical expertise, so share stories that showcase your skills in fixing vehicles and providing solutions.
✨Demonstrate Your Willingness to Learn
The AA values dedicated learners. Talk about your eagerness to absorb knowledge and improve your skills, whether through formal training or learning from colleagues on the job.
✨Emphasise Your Independence and Teamwork
This position requires both self-starter qualities and the ability to work as part of a team. Share experiences where you've successfully worked independently, as well as times when collaboration was key to achieving a goal.
