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For Companies At a Glance
- Tasks: Provide luxurious spa treatments and exceptional customer service to guests.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in stunning locations.
- Benefits: Enjoy discounts on hotel stays, meals, spa treatments, and more, plus extensive training opportunities.
- Why this job: Be part of a passionate team in a serene spa environment, dedicated to guest satisfaction.
- Qualifications: Must have 2 years experience as a therapist and HND level 3 in Beauty or Holistic Therapy.
- Other info: Flexible shifts available, including evenings and weekends, in a supportive and rewarding workplace.
The predicted salary is between 24000 - 36000 £ per year.
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of its locations and team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
The successful candidate will be joining our newly refurbished Spa, rooted in the rhythms of the Mediterranean, Irene Forte Spa, is a serene world of holistic wellbeing and restorative calm in the heart of Edinburgh.
Discover bespoke rituals using Irene Forte Skincare’s award-winning vegan products (Manicurist, Davines), innovative therapies with volcanic stones and quartz, and advanced technologies including LYMA Laser Pro and Tri Energy.
As a valued part of the Forte family, you will:
- Be able to perform all guest care and treatments offered in our Spa Brochure
- Deliver outstanding customer service and care to our guests
- Ensure the expectations of our guests are met at all times, and they feel pampered
- Act naturally in all your communications
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
- Build and maintain strong client relationships, encouraging repeat visits and referrals
The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs over 5 working days and totalling 39 hours per week.
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
Our minimum requirements:
- A minimum of 2 years as an experienced therapist in a 5 star environment.
- HND level 3 in Beauty or Holistic Therapist is required
We are looking for team members who bring:
- High personal and professional standards
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Positive and professional demeanor in all interactions
- Exceptional presentation skills
- Teamwork to ensure seamless service
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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Spa Therapist employer: The Balmoral
Contact Detail:
The Balmoral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist
✨Tip Number 1
Familiarise yourself with the Irene Forte Spa and its unique offerings. Understanding the specific treatments and products used will help you engage in meaningful conversations during your interview, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight your experience in a 5-star environment by preparing examples of how you've delivered exceptional customer service. Be ready to discuss specific situations where you went above and beyond for guests, as this aligns with the hotel's commitment to excellence.
✨Tip Number 3
Demonstrate your enthusiasm for personal growth and learning. Research any recent trends in spa therapies or wellness practices that could be relevant to the role, and be prepared to share how you plan to incorporate these into your work.
✨Tip Number 4
Showcase your teamwork skills by discussing past experiences where collaboration was key to success. Rocco Forte Hotels values team spirit, so emphasising your ability to work well with others will make you a more attractive candidate.
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Spa Therapist position. This will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience as a therapist in a 5-star environment. Mention specific treatments you are skilled in and any customer service achievements that demonstrate your ability to pamper guests.
Showcase Your Passion: Express your enthusiasm for holistic wellbeing and customer service in your application. Share any personal stories or experiences that reflect your dedication to delivering exceptional service and your passion for the beauty industry.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role at Rocco Forte Hotels. Use keywords from the job description and align your skills and experiences with the company’s values and expectations.
How to prepare for a job interview at The Balmoral
✨Know Your Treatments
Familiarise yourself with the treatments and services offered at the Irene Forte Spa. Be prepared to discuss your experience with similar therapies and how you can contribute to the spa's unique offerings.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to make guests feel pampered and valued, as this is crucial for a Spa Therapist.
✨Demonstrate Your Passion for Wellbeing
Express your enthusiasm for holistic wellbeing and the importance of self-care. Share any personal experiences or insights that reflect your commitment to this field, which aligns with the spa's ethos.
✨Emphasise Team Spirit
Rocco Forte Hotels values teamwork, so be ready to discuss how you collaborate with colleagues. Share instances where you've contributed to a positive team environment and ensured seamless service for guests.
