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For Companies At a Glance
- Tasks: Lead the creation and management of HR content to enhance employee experience globally.
- Company: Join Imperial Brands, a dynamic global FMCG company with 25,000 colleagues worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and inspiring work environments.
- Why this job: Make a global impact through innovative content strategies in a supportive, inclusive culture.
- Qualifications: Experience in global HR content management and familiarity with platforms like ServiceNow and SharePoint.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
The Role
Join Imperial Brands as our next Global HR Knowledge and Content Manager and help shape the future of how our people access and experience HR services. We’re a dynamic, inclusive, and forward-thinking global FMCG business, powered by 25,000 colleagues across the world. This is a high-impact role at the centre of our HR transformation—perfect for someone who’s passionate about making HR content work smarter, simpler, and more effectively for employees and managers alike.
In this role, you’ll lead the end-to-end lifecycle of HR knowledge and content—ensuring everything from policies and procedures to guidance and standards is accurate, accessible, and aligned with our global goals. Reporting to the Global Head of Process and Effectiveness, you’ll head up our HR Knowledge and Content Centre of Expertise and collaborate with a global network of around 50 Content and Language Leads. Your work will directly enhance self-service, elevate the employee experience, and drive operational excellence across all markets. If you’re ready to make a global impact through smart content strategy and strong stakeholder engagement, we’d love to hear from you.
Principle Accountabilities
- Shape global HR content standards; Develop and embed best practices for creating, reviewing, and publishing HR knowledge content, ensuring clarity, consistency, and alignment with business needs.
- Lead content lifecycle excellence; Own the end-to-end process for HR content, from creation and validation to translation and publishing, ensuring it’s always accurate, accessible, and up to date.
- Champion localisation; Oversee translation processes and partner with local language leads to ensure content resonates across markets.
- Drive continuous improvement; Monitor content usage and quality, lead annual governance cycles, and identify opportunities to enhance the employee and manager experience through smarter content.
- Be the go-to expert for HR knowledge; Act as a trusted advisor to global and local HR teams, providing guidance, training, and support on content standards, tools, and change impact.
- Foster a connected global community; Build and lead a network of around 50 Content and Language Leads, creating a collaborative space for sharing, learning, and delivering together.
Skills and Experience Required
- A strong track record in global HR content or knowledge management, with hands-on experience managing content across platforms like ServiceNow and SharePoint.
- Experience working with HR technologies—particularly Workday, ServiceNow, and SharePoint—and understand how to optimise content for digital self-service and employee experience.
- Experience managing translation processes and tools to ensure content is accurate, culturally relevant, and accessible across markets.
- Highly organised and delivery-focused, with strong project management skills and the ability to prioritise while keeping stakeholders aligned and informed.
- Have the ability to build trusted relationships across global teams, influence stakeholders, and bring clarity to complex content challenges.
- Be data-driven and improvement-oriented, have a track record of using insights, metrics, and governance frameworks to continuously enhance content quality, compliance, and operational efficiency.
What We Offer
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.
Everyone Belongs
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.
About Us
We\’re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.
As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.
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Global HR Knowledge and Content Manager employer: Imperial Brands
Contact Detail:
Imperial Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global HR Knowledge and Content Manager
✨Tip Number 1
Familiarise yourself with the latest trends in HR content management. Understanding how to optimise content for platforms like ServiceNow and SharePoint will give you an edge, as these are crucial for the role.
✨Tip Number 2
Network with professionals in the HR field, especially those who have experience in global content management. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Showcase your project management skills by discussing any relevant experiences where you successfully led a team or project. This is vital for demonstrating your ability to manage the end-to-end content lifecycle.
✨Tip Number 4
Prepare to discuss how you would approach localisation and translation processes. Having a clear strategy on how to ensure content resonates across different markets will highlight your suitability for the role.
We think you need these skills to ace Global HR Knowledge and Content Manager
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Global HR Knowledge and Content Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in global HR content management and knowledge management. Emphasise your familiarity with platforms like ServiceNow and SharePoint, as well as any project management skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR content strategy and your ability to drive operational excellence. Use specific examples from your past experiences to demonstrate how you can contribute to Imperial Brands' goals.
Highlight Your Collaborative Skills: Since the role involves working with a global network of Content and Language Leads, make sure to mention your experience in building relationships and collaborating with diverse teams. This will show that you can foster a connected global community.
How to prepare for a job interview at Imperial Brands
✨Understand the Role
Make sure you have a clear understanding of the Global HR Knowledge and Content Manager role. Familiarise yourself with the key responsibilities, such as leading the content lifecycle and championing localisation. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience with HR Technologies
Be prepared to discuss your hands-on experience with platforms like ServiceNow and SharePoint. Highlight specific examples of how you've optimised content for digital self-service and improved employee experience in previous roles.
✨Demonstrate Project Management Skills
Since this role requires strong project management abilities, come equipped with examples of how you've successfully managed projects in the past. Discuss how you prioritised tasks, kept stakeholders informed, and delivered results on time.
✨Emphasise Your Data-Driven Approach
The company values a data-driven mindset, so be ready to talk about how you've used insights and metrics to enhance content quality and operational efficiency. Share specific instances where your analytical skills led to improvements in content management.
