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- Tasks: Manage Group Income Protection claims and build trust with customers.
- Company: Join Zurich, a leading global insurer with a commitment to sustainability and community.
- Benefits: Enjoy flexible working options, a generous pension scheme, and private medical insurance.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: Experience in claims management is preferred; strong communication skills are essential.
- Other info: Flexible hours and remote work options available to fit your lifestyle.
The predicted salary is between 22000 - 29000 £ per year.
Working hours:
This role is available on a part-time, job-share or full-time basis.
Salary
: £26,000-£33,000 per annum depending on experience plus an excellent benefits package
Location:
Flexible, UK
Closing date for applications:
5th December 2025
The opportunity:
As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection Claims Case Manager to join us on a permanent basis. Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren\’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
As the Claims Case Manager, you will provide expert claims assessment and management to our portfolio of Group Income Protection Claims. You will build trust-based relationships with a portfolio of customers and be required to manage your own caseload of claims.
You will assess new claim notifications and conduct proactive reviews of claims in
Group Income Protection Claims Case Manager employer: Zurich Insurance
Contact Detail:
Zurich Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Income Protection Claims Case Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Claims Case Manager. Understanding the nuances of claims assessment and management will help you articulate your relevant experience during the interview.
✨Tip Number 2
Prepare to discuss your customer service philosophy. Since Zurich values putting customers first, think of examples where you've successfully built trust-based relationships with clients or handled sensitive situations.
✨Tip Number 3
Research Zurich's culture and values, especially their commitment to diversity and inclusion. Being able to align your personal values with theirs can make a strong impression during the interview.
✨Tip Number 4
Be ready to demonstrate your decision-making skills. Prepare scenarios where you've had to make tough calls, particularly in high-pressure situations, as this role requires excellent judgement.
We think you need these skills to ace Group Income Protection Claims Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims management and customer service. Use specific examples that demonstrate your ability to handle sensitive situations and manage a caseload effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role. Mention how your skills align with Zurich's values, particularly in building trust-based relationships with customers.
Highlight Relevant Skills: In your application, emphasise your excellent verbal and written communication skills. Provide examples of how you've successfully navigated difficult conversations with vulnerable customers in the past.
Showcase Continuous Improvement: Demonstrate your commitment to continuous improvement by mentioning any initiatives you've led or participated in that improved processes or customer satisfaction in previous roles.
How to prepare for a job interview at Zurich Insurance
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Group Income Protection Claims Case Manager. Familiarise yourself with claims management processes and the importance of customer service in this role.
✨Showcase Your Communication Skills
Since the role involves sensitive conversations with vulnerable customers, be prepared to demonstrate your excellent verbal and written communication skills. Share examples from your past experiences where you effectively managed difficult conversations.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss how you've handled varying workloads and pressures in previous roles. Provide specific examples that showcase your judgement and decision-making skills, especially in challenging situations.
✨Express Your Passion for Customer Service
Zurich values a customer-first approach, so convey your passion for helping others. Discuss how you have previously contributed to improving customer experiences and how you plan to continue doing so in this role.
