Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer queries about metered consumption and leakage with empathy and efficiency.
- Company: Join South West Water, a leader in providing quality water services in the beautiful South West.
- Benefits: Enjoy generous holidays, a competitive pension, and opportunities for ongoing training and development.
- Why this job: Be part of a proactive team committed to environmental change and customer satisfaction.
- Qualifications: GCSE Grade C or equivalent in English and Maths; strong communication skills required.
- Other info: Diversity is celebrated here; be yourself and contribute to a culture of belonging.
Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UKs most stunning landscapes.
Were proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, were working with partners to plant 300,000 trees, re click apply for full job details
Metered Consumption and Leakage Case Manager employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metered Consumption and Leakage Case Manager
✨Tip Number 1
Familiarise yourself with South West Water's values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your experience in customer service, particularly in handling complex queries. Think of specific examples where you've demonstrated empathy and problem-solving skills, as these are crucial for the Metered Consumption and Leakage Case Manager role.
✨Tip Number 3
Brush up on your knowledge of leak allowances and governance policies related to water consumption. Being able to speak confidently about these topics will set you apart as a knowledgeable candidate who can hit the ground running.
✨Tip Number 4
Network with current or former employees of South West Water if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Metered Consumption and Leakage Case Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Metered Consumption and Leakage Case Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or roles that required problem-solving skills. Mention specific examples where you successfully handled customer queries or resolved issues.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your understanding of South West Water's values and mission. Explain why you are passionate about contributing to their goals, particularly in relation to environmental consciousness and customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application demonstrates attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at South West Water
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Metered Consumption and Leakage Case Manager. Familiarise yourself with the key tasks mentioned in the job description, such as handling customer queries and applying leak allowances.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Practice articulating your thoughts clearly and empathetically, especially when discussing how you would handle customer queries.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved processes, and be ready to discuss them.
✨Align with Company Values
Research South West Water's core values and think about how your personal values align with theirs. Be ready to discuss how you embody these values in your work, particularly 'Be Rock Solid', 'Be You', and 'Be the Future'.
