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For Companies At a Glance
- Tasks: Lead a dynamic team, ensure top-notch customer service, and manage daily operations.
- Company: Join Roadchef, a leading Motorway Service Area provider and proud franchisee of Costa Coffee.
- Benefits: Enjoy up to 70% employee discount, pension plan, free meals, and career growth opportunities.
- Why this job: Be part of a vibrant culture that values teamwork, quality coffee, and exceptional service.
- Qualifications: 2+ years in retail or hospitality management with strong leadership and customer service skills.
- Other info: Flexible hours, including weekends; recognized as a top employer in the leisure sector.
The predicted salary is between 24000 - 36000 £ per year.
Tibshelf – Assistant Manager – Costa Our Site Director, Mark at Tibshelf Services is seeking a passionate and experienced Assistant Manager to support our team to deliver outstanding customer service and operational excellence. As an Assistant Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment. Roadchef Motorway Services is a proud franchisee of Costa Coffee, one of the world\’s largest and most loved coffee brands. With a rich heritage, vibrant store environment, and commitment to exceptional coffee quality, we provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members. What we offer: Competitive Salary : Attractive compensation package with performance-based incentives. Benefits : Employee discount up to 70%, contributory pension after 3 months, 1 meals while on duty, employee assistance program, free parking, friends and family scheme. Growth Opportunities : Career development and advancement opportunities within the company. Training : Comprehensive training programs to support your professional growth. Your key responsibilities: Team Leadership : Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment. Customer Service : Ensure every customer receives exceptional service, creating memorable coffee experiences. Operational Excellence : Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations. Sales and Marketing : Support with strategies to drive sales and increase store profitability. Financial Management : Manage budgets, monitor financial performance, and report on key metrics. Brand Ambassador : Uphold Costa Coffee\’s brand values and ensure the store represents our commitment to quality and excellence. Experience : Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a coffee shop or caf environment plus: Leadership Skills : Proven ability to lead, inspire, and develop a team. Customer Focus : Strong commitment to delivering exceptional customer service. Operational Knowledge : Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting. Communication Skills : Excellent interpersonal and communication skills. Problem-Solving : Strong organisational and problem-solving abilities. Flexibility : Willingness to work flexible hours, including weekends and holidays. Who are we? We are the UK\’s 3rd largest Motorway Service Area provider with some of the UK\’s largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024. Our approach is simple: it\’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
Tibshelf - Assistant Manager - Costa employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tibshelf - Assistant Manager - Costa
✨Tip Number 1
Familiarize yourself with Costa Coffee's brand values and customer service standards. Understanding what makes their coffee experience exceptional will help you align your approach during the interview.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed a team in a fast-paced environment. This will demonstrate your ability to inspire and develop others.
✨Tip Number 3
Research the latest trends in the coffee industry and be ready to discuss how you can implement innovative sales strategies at Costa. Showing that you're proactive about driving sales will set you apart.
✨Tip Number 4
Prepare to discuss your problem-solving skills by thinking of challenges you've faced in previous roles and how you overcame them. This will showcase your operational knowledge and adaptability.
We think you need these skills to ace Tibshelf - Assistant Manager - Costa
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Manager position at Tibshelf. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in retail or hospitality management. Emphasize your leadership skills, customer service experience, and any operational knowledge that relates to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Use specific examples from your past experiences to demonstrate how you can contribute to the success of the Costa Coffee franchise.
Highlight Your Achievements: In both your CV and cover letter, make sure to include quantifiable achievements from your previous roles. This could be sales targets met, improvements in customer satisfaction scores, or successful team projects.
How to prepare for a job interview at Roadchef
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and mentoring teams. Highlight instances where you successfully motivated your team or resolved conflicts, showcasing your ability to foster a positive work environment.
✨Understand Operational Excellence
Familiarize yourself with the key aspects of daily operations in a coffee shop or café setting. Be ready to talk about stock management, scheduling, and compliance with health and safety regulations, as these are crucial for the role.
✨Be Ready to Discuss Sales Strategies
Think about how you can contribute to driving sales and increasing profitability. Prepare ideas or strategies that you have implemented in previous roles that could be beneficial for the Costa Coffee brand.
