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- Tasks: Join our Vehicle Orders Team to process and manage vehicle orders efficiently.
- Company: Novuna Vehicle Solutions is a leading UK vehicle leasing company focused on electric mobility.
- Benefits: Enjoy flexible hybrid working, an annual bonus, 25 days holiday, and a comprehensive wellbeing package.
- Why this job: Be part of a top inclusive employer making a positive impact in the vehicle industry.
- Qualifications: Must be computer literate, detail-oriented, and thrive in a fast-paced environment.
- Other info: We support diverse candidates and offer reasonable adjustments during the application process.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a fast paced role at one of the UK\’s leading vehicle leasing companies?
Keen to join an organisation that really invests in your development?
Like the idea of hybrid working to suit your work/life balance?
If your answer is \’yes\’ to all of these, keep reading.
***Please note this role will see you based 2 days per week from our office in Newbury and the remaining 3 days working from home***
Want to know a little about us?
At Novuna Vehicle Solutions, we\’re passionate about building a better tomorrow. Which is why we\’re lighting the way in the electric vehicle revolution. From family cars to HGVs, we\’re helping customers of all kinds on their journey to carbon-free mobility.
We\’re proud to be a Top 50 Inclusive employer. We\’re a signatory of the Women in Finance and the Race at Work Charter and we\’re Disability Confident Committed.
What does the role involve?
You\’ll be joining our Vehicle Ordering Team who are responsible for ensuring that quotes for new vehicles are valid, up to date and have the necessary approval required to order. You\’ll be working on orders from drivers of company car vehicles and LCV\’s where no one day is the same as you\’ll have the variety of different companies, manufacturers and models in your daily workload. This is a role which will have a small element of telephone work involved but is mainly email correspondence with customers.
Some Of Your Key Duties Will Include
- Processing new vehicle orders for company car and LCV users
- Managing a portfolio of new orders, keeping on top of the status and outstanding actions on each
- Liaising with customers and internal Novuna teams to resolve queries and obtain information as required
What are we looking for?
To be considered for this role you\’ll be someone who enjoys multi tasking and able to work quickly, yet accurately, to get orders processed in a timely manner. You\’ll be a real people person, interacting well with both customers and colleagues alike.
Also, We\’re Looking For The Following
- A good level of computer literacy
- Experience of working in a fast paced environment
- Great attention to detail
- An outgoing personality with a laser focus to get the task done
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you\’ll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary our offer to you includes:
- Flexible hybrid working – 2 days a week from our office in Newbury (free onsite parking available)
- An annual bonus scheme of up to 13% of your salary
- 25 days\’ holiday, plus bank holidays and the option to buy/sell 5 days
- Up to 10% employer pension contribution
- Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What\’s the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We\’re Disability Confident Committed, so if you\’re a person with a disability, if you\’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we\’ll be happy to make reasonable adjustments to our processes for you.
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Customer Service Executive - Vehicle Orders Team employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Vehicle Orders Team
✨Tip Number 1
Familiarise yourself with the vehicle leasing industry, especially electric vehicles, as this role is focused on supporting customers in their transition to carbon-free mobility. Understanding the latest trends and technologies will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your ability to multitask and manage a portfolio of orders efficiently. Prepare examples from your past experiences where you successfully handled multiple tasks under pressure, as this will demonstrate your suitability for the fast-paced environment.
✨Tip Number 3
Since the role involves a mix of email correspondence and some telephone work, practice your communication skills. Be ready to showcase how you can convey information clearly and professionally, both in writing and verbally.
✨Tip Number 4
Research Novuna's values and commitment to inclusivity. Be prepared to discuss how your personal values align with theirs, particularly regarding diversity and inclusion, as this will show that you are a good cultural fit for the company.
We think you need these skills to ace Customer Service Executive - Vehicle Orders Team
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and fast-paced environments. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and ability to multitask.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Novuna Vehicle Solutions that resonate with you, such as their commitment to inclusivity and the electric vehicle revolution. Make sure to explain why you would be a great fit for the team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Novuna
✨Show Your People Skills
As a Customer Service Executive, you'll be interacting with both customers and colleagues. Make sure to highlight your ability to communicate effectively and build rapport during the interview.
✨Demonstrate Attention to Detail
Given the nature of processing vehicle orders, it's crucial to showcase your attention to detail. Prepare examples of how you've successfully managed tasks that required precision and accuracy in previous roles.
✨Familiarise Yourself with the Company
Research Novuna Vehicle Solutions and their commitment to electric vehicles and inclusivity. Being knowledgeable about the company will show your genuine interest and help you align your answers with their values.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, think of examples where you've thrived under pressure. Be ready to discuss how you manage multiple tasks efficiently while maintaining quality.
