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- Tasks: Lead guest services at night, ensuring top-notch hospitality and smooth operations.
- Company: Join Delta Hotels by Marriott, a global leader in hospitality dedicated to exceptional guest experiences.
- Benefits: Enjoy free meals, a uniform, discounts across 140 countries, and career development opportunities.
- Why this job: Be part of a supportive team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience is preferred; passion for hospitality is essential.
- Other info: This role offers a chance to make a real impact on guest satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the GUEST EXPERIENCE SUPERVISOR – NIGHTS role at Delta Hotels by Marriott Birmingham
6 days ago Be among the first 25 applicants
Join to apply for the GUEST EXPERIENCE SUPERVISOR – NIGHTS role at Delta Hotels by Marriott Birmingham
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails:
- Oversee daily operations of guest services, ensuring smooth and efficient service.
- Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
- Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Monitor and maintain cleanliness and organization in all guest service areas.
- Ensure compliance with safety and hygiene protocols to maintain a safe environment.
- Maintain accurate records of guest interactions, transactions, and staff performance.
- Assist with inventory management and ordering supplies as needed.
- Implement improvements based on guest feedback to enhance their experience.
- Collaborate with other departments to fulfil guest requests and ensure smooth operations.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Hospitality
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GUEST EXPERIENCE SUPERVISOR - NIGHTS employer: Delta Hotels by Marriott Birmingham
Contact Detail:
Delta Hotels by Marriott Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GUEST EXPERIENCE SUPERVISOR - NIGHTS
✨Tip Number 1
Familiarise yourself with Delta Hotels by Marriott's values and mission. Understanding their commitment to exceptional hospitality will help you align your responses during interviews, showcasing your passion for guest experience.
✨Tip Number 2
Network with current or former employees of Delta Hotels. Engaging with them can provide insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to handle guest inquiries and complaints effectively. This will show your potential employer that you have the practical skills needed for the role.
✨Tip Number 4
Research common interview questions for supervisory roles in hospitality. Practising your answers will help you feel more confident and articulate when discussing your qualifications and how they relate to the Guest Experience Supervisor position.
We think you need these skills to ace GUEST EXPERIENCE SUPERVISOR - NIGHTS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any supervisory roles or training experience, as these are key for the Guest Experience Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to manage teams and resolve guest issues.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, problem-solving, and team management. Use keywords from the job posting to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Delta Hotels by Marriott Birmingham
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for delivering exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Guest Experience Supervisor, you'll be managing and training staff. Highlight any previous experience in leadership roles and discuss how you motivate and support your team to maintain high service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints. Prepare scenarios where you successfully resolved issues, showcasing your ability to handle difficult situations with professionalism.
✨Familiarise Yourself with Company Values
Research Delta Hotels by Marriott and understand their commitment to hospitality, sustainability, and employee development. Align your answers with their values to demonstrate that you're a good cultural fit for the team.
