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For Companies At a Glance
- Tasks: Provide 24/7 confidential support via phone, virtual, and face-to-face counselling.
- Company: Join Perkbox Vivup, a leader in employee benefits and wellbeing solutions.
- Benefits: Enjoy flexible working hours, professional development, and a supportive team environment.
- Why this job: Make a real impact on mental health while growing your career in a dynamic setting.
- Qualifications: Must have a Level 4 Diploma in Counselling and BACP membership; experience preferred.
- Other info: Positions available full or part-time with rotational shifts; remote work options included.
The predicted salary is between 36000 - 60000 £ per year.
Does this sound like you?
You’re a psychological care clinician looking to embed yourself in an organisation that can support you and help you grow, both personally and professionally. You’d love to feel encouraged and appreciated from day one, with a comprehensive onboarding experience and training for your role.
Day to day you’ll benefit from one-to-one clinical and peer supervision and case management alongside a monthly programme to enable your continuous professional development.
It’s important to you that the company you’re part of is impactful and solves real-world problems. You’re looking for an opportunity to be highly visible and absolutely integral to the growth and success of the business.
What you’ll be doing (in a nutshell)
As a member of our EAP team, you’ll provide a 24/7 confidential support service via telephone, virtual and face to face counselling and support, for issues such as depression, anxiety, stress, debt advice and family issues.
In your role, you’ll utilise technology to stay connected to the team environment, but also engage with home-based working, delivering structured counselling to employees across public and private sector organisations.
Day-to-day, you can expect to:
- Accept and manage referrals in line with agreed service protocols
- Assess and support individuals with common mental health difficulties, empowering them to self-manage recovery and triaging to internal or external services where appropriate
- Conduct client-centred assessments to identify goals for change or recovery, alongside robust risk assessment for self-harm or harm to others
- Provide in-the-moment daily support for clients seeking low-intensity interventions, using counselling skills, psychoeducation and assessment techniques
- Make informed decisions on the suitability of new referrals, in line with The Employee Resilience Company referral protocols
- Offer clear information and guidance to clients entering the service, including self-help CBT resources and information on pharmacological treatments, delivered face-to-face, by phone or through digital channels
- Share relevant, appropriate supporting information with managers or key contacts within client organisations when required
- Work to an agreed activity contract, balancing client contacts and clinical sessions to minimise waiting times and maintain an accessible service
- Participate in multi-disciplinary meetings to discuss referrals and ongoing client care
- Accurately record clinical activity and outcomes using CORE-Net, ensuring data is used to inform clinical decisions and onward referrals
- Maintain clear, compliant clinical records in line with service protocols
- Collaborate closely with colleagues to ensure effective step-up and step-down pathways within a stepped-care model
- Integrate work-related and employment factors into the therapeutic process
- Always practise from an inclusive, recovery-focused values base that recognises and respects diversity
Roles are available on a full-time or part-time basis (minimum four days per week), with rotational shifts of 8am–4pm and 12pm–8pm. There will also be occasional on-call work, up to a maximum of three occasions per year.
To be successful, you’ll have:
- A Diploma in Counselling and or Psychotherapy (minimum Level 4)
- Registered or accredited membership with BACP or a similar professional body (essential)
- Experience working in a fast-paced environment
- An enhanced DBS check, or willingness for us to process one on your behalf
Bonus points if you bring:
- Experience within the mental health or EAP sector
- Experience carrying out psychological assessments using validated assessment tools
Please note, all applicants must be legally entitled to work in the UK and all roles are subject to an enhanced DBS check.
Why Perkbox Vivup?
In 2025, Perkbox and Vivup came together under one name: the new and evolved Perkbox.
We joined forces to create something bigger and better – a single, unified platform built to care for, connect with, and celebrate employees in all areas of life. With more than 20 years of combined experience across public, private, SME, and corporate sectors, we’re now supporting over 4 million employees across 7,500 organisations.
From access to expert mental health services to help with the cost of everyday essentials, our expanded range of benefits and wellbeing tools meets people where they are – at work and beyond.
Together, we’re redefining what employee benefits can be. And we’re just getting started.
Interview Process
Our process includes two main stages:
- A short introductory call with a member of our Talent team
- A one-hour interview with colleagues from the Clinical team
The process typically takes around two to three weeks, and we will always work around your availability. You’ll be supported by our recruitment team throughout. If you have any questions at any stage, you can contact us at talent@perkbox.com.
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.
We\’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we\’ll make it work for you. Your comfort and success matter to us!
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Immediate Support Counsellor Clinical · UK Remote · employer: Perkbox
Contact Detail:
Perkbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immediate Support Counsellor Clinical · UK Remote ·
✨Tip Number 1
Familiarise yourself with the Employee Assistance Programme (EAP) model, as this role is integral to its success. Understanding how EAPs function and the types of support they provide will help you articulate your fit for the position during interviews.
✨Tip Number 2
Highlight your experience in fast-paced environments during your conversations with us. This role requires quick thinking and adaptability, so sharing specific examples of how you've thrived under pressure can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your approach to client-centred therapy and how you assess and manage risk. Being able to demonstrate your clinical decision-making process will show us that you're ready to take on the responsibilities of the role.
✨Tip Number 4
Engage with our company values and mission before your interview. Showing that you resonate with our commitment to diversity and recovery will not only impress us but also help you connect with the team on a deeper level.
We think you need these skills to ace Immediate Support Counsellor Clinical · UK Remote ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in counselling and psychotherapy. Emphasise your qualifications, such as your Diploma and any memberships with professional bodies like BACP, as these are essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for mental health support and your desire to be part of an impactful organisation. Mention specific experiences that demonstrate your ability to handle common mental health issues and your commitment to continuous professional development.
Showcase Relevant Skills: In your application, highlight skills that are crucial for the role, such as client-centred interviewing, risk assessment, and the ability to provide psychoeducation. Use examples from your past work to illustrate these skills in action.
Prepare for the Interview: Familiarise yourself with the interview process outlined in the job description. Be ready to discuss your clinical experience and how you would approach various scenarios related to mental health support. Prepare questions to ask about the company's culture and support systems for employees.
How to prepare for a job interview at Perkbox
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Immediate Support Counsellor. Familiarise yourself with the types of issues you'll be addressing, such as depression and anxiety, and think about how your experience aligns with these challenges.
✨Showcase Your Qualifications
Highlight your Diploma in Counselling or Psychotherapy and your membership with BACP or similar organisations. Be prepared to discuss how your qualifications have prepared you for this role and any relevant experiences you've had in the mental health field.
✨Prepare for Clinical Scenarios
Anticipate questions that may involve clinical scenarios or case studies. Think about how you would assess a client’s needs, manage risk, and provide appropriate support. This will demonstrate your practical knowledge and problem-solving skills.
✨Emphasise Team Collaboration
Since the role involves working closely with other team members, be ready to discuss your experience in collaborative environments. Share examples of how you've worked effectively in teams, especially in fast-paced settings, to show that you can contribute positively to their team dynamic.
