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- Tasks: Support the management team and guide Case Support Officers in the Screening process.
- Company: Join the UK's leading regulator for nurses and midwives, promoting high professional standards.
- Benefits: Enjoy 30 days annual leave, hybrid working, enhanced pension contributions, and more perks.
- Why this job: Make a real impact in healthcare regulation while developing your skills in a supportive environment.
- Qualifications: Experience in administrative support and training delivery is essential.
- Other info: Flexible role with potential movement between teams to enhance service delivery.
The predicted salary is between 26000 - 29000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Screening Senior Case Support Officer
Application Deadline: 28 July 2025
Department: Screening
Employment Type: Permanent – Full Time
Location: London, Westfield Avenue
Reporting To: Lydia Mumba
Compensation: GBP 30,587 – GBP 33,985 / year
Description
About the Team
Screening is the first stage of our Fitness to Practise directorate and we have the exciting opportunity of joining us in the role of Senior Case Support Officer. You will be joining one of our two Administrations teams, providing support, assistance and guidance to our management team and Case Support Officers.
About The Role
This is a pivotal role in the progression of cases throughout the Screening process. From the initial assessment and logging of concerns through to the distribution of Screening decisions. The Senior Case Support Officer will provide direction and support to the Screening Administration Team, whilst also providing mentoring, training and assisting individuals to meet both their own goals as well as the overall departmental objectives.
About YouWe are looking for an individual with experience of providing administrative support to a large team. You will also have experience of delivery training/guidance on either an individual basis or to a group.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid/Flexible working policies
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
About Us
Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates – something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we\’ll always take action when needed.
To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people\’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we\’re increasing our visibility so people feel engaged and empowered to shape our work.
Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.
Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.
Additional Information
The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.
Up to Band 5:
Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC.
Heads of:
Due to the nature of your role and the work undertaken by the NMC, you may be required by the NMC or the Courts to assist in litigation proceedings, inquests, or inquiries. This may involve collating information, providing a witness statement, and giving oral evidence on behalf of the NMC. Such evidence may be in relation to specific cases, policy decisions or operational, strategic issues taken by the NMC.
Hybrid Working PolicyWe are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustmentsWe will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vettingAll of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
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Screening Senior Case Support Officer employer: The Nursing and Midwifery Council
Contact Detail:
The Nursing and Midwifery Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Screening Senior Case Support Officer
✨Tip Number 1
Familiarise yourself with the Screening process and the specific responsibilities of a Senior Case Support Officer. Understanding the nuances of case progression and the role's impact on the overall department will help you articulate your insights during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide you with insider knowledge about the team dynamics and expectations, which can be invaluable when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss your experience in training and mentoring others. Since this role involves guiding a team, showcasing your ability to develop others will demonstrate your suitability for the position.
✨Tip Number 4
Be ready to highlight your administrative skills and how they have contributed to team success in previous roles. Providing concrete examples of your organisational abilities will help you stand out as a candidate who can manage the demands of this position.
We think you need these skills to ace Screening Senior Case Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Screening Senior Case Support Officer position. Tailor your application to highlight relevant experience in administrative support and training.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in providing administrative support to large teams. Include specific examples of how you've delivered training or guidance, as this is a key aspect of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also demonstrates your understanding of the organisation's mission and values. Mention how you can contribute to their goals in regulating and supporting healthcare professionals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Senior Case Support Officer.
How to prepare for a job interview at The Nursing and Midwifery Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Senior Case Support Officer. Be prepared to discuss how your previous experience aligns with the role, especially in providing administrative support and training.
✨Showcase Your Teamwork Skills
Since this position involves working closely with a team, be ready to share examples of how you've successfully collaborated with others in the past. Highlight any mentoring or training experiences that demonstrate your ability to support and guide colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios from your past work where you had to make decisions or resolve conflicts, and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the organisation. Inquire about the team's dynamics, the challenges they face, or how success is measured in the Screening department.
