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- Tasks: Support clients with tech issues and troubleshoot Windows networks.
- Company: Join razorblue, a vibrant team passionate about technology and customer service.
- Benefits: Enjoy a £15,000 salary, 25 days holiday, hybrid work, and more perks!
- Why this job: Grow your tech skills in a supportive environment focused on continuous learning.
- Qualifications: Must have strong communication skills and a keen interest in technology.
- Other info: We value passion over qualifications and promote from within!
The predicted salary is between 8000 - 10500 £ per year.
razorblue role:
We are looking for an Apprentice 1st Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will include:
- Supporting Windows networks, including associated cloud services, infrastructure, and connectivity; providing 1st line technical support to clients.
- Troubleshooting and fixing technical faults and issues.
- Responding to client queries and service requests.
- Assisting with user rights, passwords, and accounts.
- Handling basic security administration.
- Diagnosing issues and explaining technical details clearly.
- Occasional onsite visits to clients when needed.
Our ideal candidate should be enthusiastic and have a keen interest in various technologies, using these skills to troubleshoot and deliver five-star solutions that keep our clients happy!
Customer service is paramount, so we seek candidates with excellent customer-facing skills and effective communication. Your friendly, tech-savvy attitude will shine here.
razorblue requirements:
We understand it\’s unlikely to find someone who ticks all boxes (extra points if you do), so we welcome those eager to develop through our training resources and peer learning. If this aligns with your growth mindset, we encourage you to apply.
- Strong communication and relationship-building skills.
- Completion of secondary education suitable for an apprentice, and enrollment (or willingness to enroll) in the Information Communication Technician Level 3 Apprenticeship.
- Basic knowledge of Windows desktop, application support, mobile devices, and tablets.
- Basic understanding of business technologies.
- Keen interest in technology.
- An understanding of how learning translates into real-life situations.
- Excellent fluency in English to clearly explain complex technical issues.
Continuous learning and development are core to our culture. We invest heavily in our people, not just hiring experts but nurturing growth.
razorblue offers:
Working in IT requires drive, passion, collaboration, and innovation. We offer opportunities to learn more about the IT domain or specialize in areas of interest. Our focus is on passion and drive rather than just qualifications. In 2022, we granted 34 promotions, reflecting our commitment to internal growth.
We operate a hybrid working policy, valuing in-office learning and collaboration, which fosters our team culture.
Our benefits include:
- £15,000 annual salary
- 25 days holiday plus public holidays and the option to purchase 10 more
- Your birthday off
- £2000 Referral Bonus
- Enhanced family leave benefits and Baby bonus
- Fully funded training and certifications
- Two charity volunteering days per year
- Discounted Broadband
- Life and Private Health Insurance
- Quarterly team social fund
- Cycle to Work scheme
- Latest tech gadgets through our partnership with Currys
- Electric car scheme
We are committed to an inclusive, accessible recruitment process. Please contact us for any reasonable adjustments during application or interview stages.
Note for Agencies/Recruiters:
Please refrain from contacting us regarding vacancies unless directly invited. We prefer candidates apply via our website to streamline the process. Razorblue does not accept unsolicited CVs or pay fees for such submissions. Thank you for your cooperation.
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Apprentice 1st Line Support Engineer employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common Windows network issues and troubleshooting techniques. This will not only help you in interviews but also demonstrate your proactive approach to learning about the role.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since communication is key for this role, being able to convey complex information clearly will set you apart from other candidates.
✨Tip Number 3
Engage with online tech communities or forums related to IT support. This will help you build relationships and gain insights into the industry, which can be beneficial during your application process.
✨Tip Number 4
Showcase your enthusiasm for technology by discussing any personal projects or experiences you've had with tech. This passion can resonate well with the hiring team and highlight your fit for the company culture.
We think you need these skills to ace Apprentice 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of an Apprentice 1st Line Support Engineer. Emphasise any technical knowledge, customer service experience, and your enthusiasm for technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific examples of how you've demonstrated strong communication skills and problem-solving abilities in previous experiences.
Showcase Your Technical Skills: In your application, include any basic knowledge you have of Windows networks, desktop support, or mobile devices. If you have completed any relevant courses or certifications, be sure to mention them.
Express Your Growth Mindset: Razorblue values continuous learning, so convey your willingness to develop through training and peer learning. Share examples of how you've embraced learning opportunities in the past and how you plan to grow in this role.
How to prepare for a job interview at Razorblue Group
✨Show Your Enthusiasm for Technology
Make sure to express your genuine interest in technology during the interview. Talk about any personal projects or experiences you've had with tech, as this will demonstrate your passion and eagerness to learn.
✨Prepare for Technical Questions
Brush up on basic technical knowledge related to Windows networks and troubleshooting. Be ready to explain how you would approach common technical issues, as this will showcase your problem-solving skills.
✨Emphasise Your Communication Skills
Since customer service is key for this role, highlight your ability to communicate clearly and effectively. Share examples of how you've successfully resolved client queries or worked in a team to solve problems.
✨Demonstrate a Growth Mindset
Razorblue values continuous learning, so be prepared to discuss how you plan to develop your skills further. Mention any relevant courses or training you're interested in, showing that you're proactive about your professional growth.
