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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and discounts on various retailers.
- Why this job: Be part of a supportive team that values diversity and encourages personal growth and innovation.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible hours across 3-4 days, with opportunities for ongoing development and recognition.
Overview
Retail Customer Advisor (Newbury) – 16 hours
Company: Three UK, Newbury, England, United Kingdom
Location: Newbury, England, United Kingdom
Hours: 16 hours across 3-4 days per week, including weekends on a rotation basis
Salary: £12.60 per hour + an on-target bonus of 25% paid monthly based on store performance
Why VodafoneThree
We’re here to build a network the UK can count on – connecting people, places and potential. We aim to close the digital divide, empower communities and drive meaningful progress. We’re building a workplace where diverse perspectives are welcomed and everyone feels safe to show up as themselves. You’ll join a team that cares about customers and the future we’re building.
We’re investing in 5G and digital infrastructure to power businesses, services and communities across the country. You’ll work on real challenges with real impact and help build a future that works better for everyone.
Job Description
As a Retail Customer Advisor at Three UK, you will understand and meet each customer\’s needs as they enter the store. Your dedication to customer service and knowledge of our products and services will help achieve high standards and contribute to team sales targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey with meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solutions: Provide personalised solutions for general mobile or network-related enquiries with prompt resolutions.
Qualifications
We look for individuals who want to wow customers by showing how technology can transform everyday moments. Full training is provided; prior knowledge of products is not required.
- Customer Focus: Passion for delivering exceptional service and meeting customer needs.
- Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Ambition and the drive to learn matter most.
Additional Information: We offer a competitive package of pay and benefits to support your health and well-being. We provide opportunities for development to help you grow in your role and beyond.
Benefits
- A free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- A Tastecard membership
- Money to spend with Uber
- Discounts through Perks at Work
- Opportunity to win ‘Three Celebrates’ awards
Need to know
We support reasonable adjustments during the interview process. If you require adjustments, contact your recruiter or email jobs@three.co.uk. We use AI in some processes; bring your authentic self to the interview and showcase your knowledge and skills.
Other
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Retail Customer Advisor (Newbury) - 16 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Newbury) - 16 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding the latest smartphones and mobile plans will not only help you engage customers effectively but also demonstrate your genuine interest in the role during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different customer scenarios can prepare you for the types of interactions you'll have as a Retail Customer Advisor, showcasing your ability to provide exceptional service.
✨Tip Number 3
Research the company culture at Three UK. Understanding their values around inclusivity and teamwork will allow you to align your responses during the interview, showing that you are a good fit for their team-oriented environment.
✨Tip Number 4
Prepare questions to ask during your interview. Inquiring about team dynamics or opportunities for growth within the company demonstrates your enthusiasm for the role and your desire to contribute positively to the team.
We think you need these skills to ace Retail Customer Advisor (Newbury) - 16 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers or resolved issues in previous roles, as this is crucial for the position.
Highlight Team Collaboration: Mention any experiences where you worked effectively within a team. This role values collaboration, so demonstrating your ability to contribute positively to a team environment will strengthen your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use it to explain why you want to work at Three UK and how you can contribute to their mission of providing exceptional customer experiences.
How to prepare for a job interview at Three UK
✨Show Your Customer Service Passion
As a Retail Customer Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to exceptional service.
✨Know the Products
While you don't need prior knowledge of their products, showing enthusiasm for technology and a willingness to learn can set you apart. Familiarise yourself with Three UK's offerings and be ready to discuss how they can benefit customers.
✨Emphasise Teamwork
Three UK values collaboration, so highlight your experience working in teams. Share instances where you've contributed to a positive team environment or helped achieve collective goals, as this aligns with their company culture.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you've successfully resolved customer issues or challenges, and be ready to explain your thought process and the outcome.
