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For Companies At a Glance
- Tasks: Join our IT Support Team to manage systems and provide top-notch technical support.
- Company: We're a leading firm based in Glasgow, dedicated to innovative IT solutions.
- Benefits: Enjoy competitive pay, generous pension, private medical cover, and up to 30 days holiday!
- Why this job: Be part of a dynamic team, work on exciting projects, and develop your tech skills.
- Qualifications: Previous IT support experience and relevant certifications like CompTIA A+ or Microsoft Azure are preferred.
- Other info: This role is office-based in Glasgow city centre; hybrid work is not available.
The predicted salary is between 28800 - 43200 £ per year.
Description
The IT Support Team is responsible for supporting and developing the Firm’s systems. The systems are Microsoft Windows Server 2016/2019/2022 based with Windows 10/11 workstations running Microsoft Office 365 Applications.
We have an exciting opportunity for an IT Support Technician to join the team in our Glasgow city centre office. This role will be office-based and is NOT offered on a hybrid basis.
A Snapshot Of Your Day
- Working closely with other IT team members and departments to ensure seamless IT operations and support.
- Managing personal and team workload and set priorities for support issues.
- Working on multiple projects concurrently.
- Managing escalations from within the IT support team and any other reasonable task as advised from time to time.
- Escalating IT issues where necessary to the IT Operations Team, IT Database Engineering and Software Development Teams.
- Logging, tracking and managing incidents and service requests using a ticketing system, ensuring timely resolution in line with SLAs.
- Performing routine maintenance and updates on IT/Video conferencing systems, including servers, networks, and workstations.
- Managing cloud platforms such as Azure.
- Creating and maintaining comprehensive documentation for IT processes, procedures and troubleshooting guides.
- Assisting in IT projects, including system upgrades, migrations, and new technology implementations.
- Provide 1st and 2nd line technical support to end-users, resolving hardware and software issues via phone, ticketing system and in-person
We Would Love To Hear From If You Have
- Previous experience in a similar role
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Demonstrate ability to troubleshoot and resolve technical issues efficiently.
- ITILv4 Foundation Certified or familiarity with ITIL practices and principles is advantageous.
- Relevant certifications such as CompTIA A+, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or similar are highly desirable.
- A clear grasp of current IT developments and their importance in a business environment. You must also be able to represent the Firm to its clients, as some projects will be client-facing.
- A commitment to ongoing professional development and staying current with emerging technologies and industry trends.
- A minimum of 5 GCSEs in grades 9 to 5 (A* to C),or equivalent including English and Maths
What’s In It For You
- Competitive discretionary annual bonus and salary review
- Generous pension scheme (we contribute 8%)
- Funded training and professional development
- Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
- A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
Accessibility
We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here
Not quite the right opportunity for you this time?
For more about us and other Careers at BW, please click here
Follow Barnett Waddingham on LinkedIn
We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed tocareers@barnett-waddingham.co.uk. #J-18808-Ljbffr
IT Support Technician employer: Barnett Waddingham
Contact Detail:
Barnett Waddingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Server and Office 365. Being able to discuss your hands-on experience with these systems during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills, as this role requires excellent communication and interpersonal abilities. Prepare examples of how you've successfully resolved technical issues for users in the past, demonstrating your commitment to exceptional support.
✨Tip Number 3
Stay updated on current IT developments and trends, especially those relevant to the role. Being able to discuss recent advancements or tools in IT during your interview can set you apart from other candidates.
✨Tip Number 4
If you have any relevant certifications like CompTIA A+ or Microsoft Azure Fundamentals, be sure to mention them. If you don’t yet have these, consider starting the certification process to demonstrate your commitment to professional development.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Windows Server and Office 365. Include any certifications like CompTIA A+ or Microsoft Azure Fundamentals to stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer service focus. Mention specific examples of how you've resolved technical issues efficiently in previous roles.
Highlight Relevant Skills: In your application, emphasise your troubleshooting abilities and familiarity with ITIL practices. Mention your commitment to ongoing professional development and staying updated with emerging technologies.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your application through our website, including all required documents, and double-check for any errors before hitting send.
How to prepare for a job interview at Barnett Waddingham
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows Server and Office 365 applications. Be prepared to discuss your experience with these systems and any troubleshooting you've done in the past.
✨Showcase Your Communication Skills
Since this role involves providing exceptional customer service, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users.
✨Familiarise Yourself with ITIL Practices
If you have ITILv4 Foundation Certification or familiarity with ITIL principles, be ready to discuss how you've applied these in previous roles. If not, do some research on ITIL practices to show your interest.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific IT issues or escalations, demonstrating your ability to prioritise and manage workload effectively.
