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- Tasks: Provide first-line IT support, troubleshoot issues, and assist staff with tech problems.
- Company: Join a leading company in central Hull known for its excellent IT services.
- Benefits: Enjoy a competitive salary, growth opportunities, and a vibrant team culture.
- Why this job: Perfect for tech enthusiasts wanting to kickstart their career in IT support.
- Qualifications: 6+ months in a similar role, knowledge of MS Office 365, and strong communication skills required.
- Other info: Full-time onsite role; must commute to Hull office regularly.
The predicted salary is between 25000 - 28000 £ per year.
Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role, is required by a leading company in central Hull.
In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues in a timely manner and contribute to the team by providing an excellent IT support service.
Experience Required
- 6+ months experience in a similar 1st line IT support role
- Working with helpdesk software, MS Office 365 & Windows 10
- Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
- Ability to find solutions and assist staff at all levels
- Excellent communication skills
- Ability to prioritise tasks and deliver on deadlines
- Enthusiastic, hardworking and a team player
Job Role Responsibilities
- Helpdesk / Telephone Support
- Building and deploying laptop clones
- Installing basic laptop components
- Provide basic Microsoft Office 365 support
- Escalate and manage 2nd and 3rd-line support tickets
- Carry our basic Active Directory tasks
- Able to support users remotely and on-premises
- Create user profiles
- Roll out software centrally and manually
- Offer user laptop health checks
- Managing all tasks via the helpdesk system
- Review ticket trends with the line manager
- Support team and firm with ad-hoc IT tasks
My client is looking to pay a starting salary of £25,000-28,000 depending on experience. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future.
As this role is full time onsite in Central Hull, you must be able and willing to commute to the office regularly. Our client is currently only able to consider applicants with the right to work in the UK, and is unable to offer sponsorship.
If you\’re eager to join a brilliant team and company, click \’Apply Now\’ or send your CV across to faye . landells @ circlerecruitment . com
Keywords: O365 / Office 365 / Windows / Azure / Exchange / Active Directory / Hull
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook – Circle Recruitment , Twitter – @Circle_Rec and LinkedIn – Circle Recruitment.
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IT Service Desk Analyst - 1st Line - Hull employer: Circle Group
Contact Detail:
Circle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - 1st Line - Hull
✨Tip Number 1
Familiarise yourself with the specific helpdesk software mentioned in the job description. If you have experience with similar tools, be ready to discuss how those skills can transfer to the new role.
✨Tip Number 2
Brush up on your knowledge of Microsoft Office 365 and Windows 10, as these are crucial for the position. Consider doing a quick online course or tutorial to refresh your skills and show your commitment to learning.
✨Tip Number 3
Prepare examples of how you've successfully resolved IT issues in the past. Being able to articulate your problem-solving process will demonstrate your capability and confidence in handling support tickets.
✨Tip Number 4
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during any interviews and show that you can assist users at all levels.
We think you need these skills to ace IT Service Desk Analyst - 1st Line - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support roles, particularly any work with helpdesk software, MS Office 365, and Windows 10. Use specific examples to demonstrate your troubleshooting skills and ability to resolve issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your passion for technology and learning, and how your communication skills make you a great fit for the team. Be sure to relate your previous experiences to the responsibilities listed in the job description.
Highlight Relevant Skills: When filling out your application, emphasise your ability to prioritise tasks and deliver on deadlines. Include any experience you have with Active Directory tasks and remote support, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that all information is accurate and complete. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Circle Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with helpdesk software, MS Office 365, and Windows 10. Highlight specific examples of how you've resolved IT issues in the past, as this will demonstrate your technical expertise.
✨Demonstrate Excellent Communication
As a 1st Line IT Support Analyst, communication is key. Practice explaining technical concepts in simple terms, as you'll need to assist staff at all levels. Consider role-playing common support scenarios to refine your approach.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss how you prioritise tasks and find solutions under pressure. Share examples of challenging situations you've faced and how you successfully resolved them, showcasing your ability to think critically.
✨Express Enthusiasm for Learning
The company values a passion for new technology. Be ready to talk about any recent tech trends or tools you've explored. This shows your commitment to personal growth and staying updated in the ever-evolving IT landscape.
