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For Companies At a Glance
- Tasks: Engage with customers to resolve quality issues and drive continuous improvement.
- Company: Join Pragmatic, a leader in high-tech manufacturing focused on customer satisfaction.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a team that values diversity and innovation while making a real impact.
- Qualifications: Experience in customer quality roles within semiconductor manufacturing is essential.
- Other info: We celebrate differences and encourage everyone to be themselves at work.
The predicted salary is between 36000 - 60000 £ per year.
Overview
- As Pragmatic continues to expand into high-volume manufacturing to support our global customer base, we are seeking an experienced Customer Quality Engineer with a background in Integrated Circuits (IC).
- This role is pivotal in ensuring customer satisfaction through proactive engagement, complaint resolution, and continuous improvement.
- The successful candidate will work closely with customers and internal teams to implement robust processes and quality solutions that meet or exceed expectations.
Key tasks
- Support the development and deployment of business processes and initiatives for successful customer project delivery, from pre-launch to high-volume manufacturing.
- Act as the primary interface for quality-related customer concerns, ensuring timely and effective communication and resolution.
- Drive customer-focused quality initiatives including product qualifications, failure analysis, metrics tracking, and complaint resolution.
- Provide detailed feedback and insights to internal operations teams to support continuous improvement.
- Coordinate quality investigations and implement immediate containment and corrective actions.
- Monitor the effectiveness of corrective measures and ensure sustainable improvement.
- Ensure accurate documentation and reporting of quality metrics and corrective actions.
- Maintain compliance with internal, customer, and industry standards.
Qualifications and training
Essential:
- Experience in customer quality roles within the semiconductor or similar high-tech manufacturing environment.
- Proven track record of driving quality improvements in a multi-site organisation.
- Strong understanding of semiconductor processing, device physics, and quality/reliability principles.
- High proficiency in Microsoft Office tools.
- Strong interpersonal and communication skills.
Desirable:
- Qualified Lead Auditor certification.
- Experience with electronics industry and customer complaint handling.
- Familiarity with ISO standards and industry-specific customer requirements.
Skills and experience
Essential:
- Demonstrated experience managing technical and commercial aspects of customer projects.
- Strong knowledge of Product Lifecycle Management (PLM) and New Product Introduction (NPI) processes, including:
- Quality Planning (e.g., Process Flow, FMEA, SPC, MSA, APQP)
- Root Cause Analysis (RCA), 8D Problem Solving, and Kaizen methodologies
- Manufacturing process design, development, and production validation
- Excellent organisational and presentation skills.
- Ability to work cross-functionally across departments and geographic locations.
- Strong administrative skills and the ability to meet deadlines consistently.
- Proactive approach, with the ability to represent and uphold Pragmatic’s core values.
Desirable:
- Project management experience.
- Audit skills and experience in formal audit programs.
Pragmatic is committed to equity, equality, diversity, and inclusion; we strive to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to be themselves at work. Please let us know if you would like any adjustments to our application and interview process.
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Customer Quality Engineer – Integrated Circuits (IC) employer: Pragmatic
Contact Detail:
Pragmatic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer – Integrated Circuits (IC)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in integrated circuits and semiconductor manufacturing. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the semiconductor industry, especially those who have experience in customer quality roles. Attend relevant conferences or webinars to make connections and gain insights that could give you an edge.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven quality improvements in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during interviews.
✨Tip Number 4
Research Pragmatic's core values and be ready to explain how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Customer Quality Engineer – Integrated Circuits (IC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer quality roles, particularly within the semiconductor industry. Emphasise your achievements in driving quality improvements and managing customer projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Integrated Circuits and your ability to handle customer complaints effectively. Mention specific examples of how you've implemented quality initiatives in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office tools and any experience with quality methodologies like FMEA or 8D Problem Solving. This will demonstrate your technical capabilities to the hiring team.
Showcase Interpersonal Skills: Since strong communication skills are essential for this role, include examples of how you've successfully collaborated with cross-functional teams or resolved customer issues in the past. This will help illustrate your fit for the position.
How to prepare for a job interview at Pragmatic
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of semiconductor processing and device physics. Be prepared to discuss how these principles apply to quality assurance in integrated circuits, as this will demonstrate your expertise in the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in customer complaint handling and quality improvement initiatives. Think of specific examples from your past experience where you successfully resolved issues or implemented improvements.
✨Highlight Your Communication Skills
As a Customer Quality Engineer, effective communication is key. Be ready to explain how you've successfully liaised with customers and internal teams in the past, ensuring timely resolutions and maintaining strong relationships.
✨Demonstrate Your Organisational Skills
Discuss your experience with managing multiple projects and deadlines. Provide examples of how you've used tools like Microsoft Office to track metrics and document quality processes, showcasing your ability to stay organised in a fast-paced environment.
