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For Companies At a Glance
- Tasks: Provide technical support, troubleshoot issues, and maintain IT systems for internal users.
- Company: Join a dynamic firm offering software services in legal, health, and cyber security sectors.
- Benefits: Enjoy 25 days holiday, gym allowance, health cash plan, and paid volunteering days.
- Why this job: Be part of an exciting greenfield IT function with plenty of growth and project opportunities.
- Qualifications: 2-5 years experience in IT support, strong problem-solving skills, and a positive attitude required.
- Other info: Hybrid working model with 3 days in the Alford office; quick hiring process!
The predicted salary is between 24000 - 36000 £ per year.
IT Support Specialist | Windows, M365, User Admin | Greenfield IT function being established
- Hybrid working – 3 days a week in the Alford office (near Chester)
- Essential you drive and have a car
- Salary – £30,000
- Career progression opportunities
Our client provides a combination of services (mainly software & applications) to customers in the legal, health & safety, employment law, ISO regulation and cyber security fields.
The firm’s strategy is to grow via acquisitions so there will be no shortage of IT projects and programmes associated with the newly purchased firms’ IT infrastructure that will need to be migrated into ‘the mother ship’. So much going on here, and an exciting time to join!
Your role will be to provide technical support to internal users, ensuring smooth IT operations and resolving hardware/software issues efficiently. You’ll be the first point of contact for IT queries, troubleshooting problems, and supporting the maintenance of IT systems. This role involves working closely with IT operations, escalated support teams, and end-users to maintain a seamless IT environment.
Tech you\’ll work with:
- M365
- Entra ID (some old on prem AD)
- End user compute
- Some Intune
- Laptop management
- SharePoint access and permissions
Key skills:
- 2-5 years experience in a similar role
- Strong problem-solving and troubleshooting skills
- Strong communication and teamwork skills
- Ability to work in a fast-paced environment and manage multiple tasks
Projects/Responsibilities:
- Respond to IT support requests via phone, email, and ticketing system
- Diagnose and troubleshoot hardware and software issues
- Assist with IT equipment setup, configuration, and maintenance
- Maintain IT documentation, including user guides and troubleshooting manuals
- Provide training to end-users on IT systems and applications
- Support post-integration processes and ensure a smooth IT experience for all users
- Escalate complex issues to senior IT teams when needed
- Maintain communication with stakeholders and provide regular updates on IT support matters
For success in this role, you must have a can-do attitude and be happy to get stuck in with the team. It’s all about having the right attitude to help your peers when they need it and bringing a positive approach.
Benefits:
- 25 Days holiday + Birthday off
- Health Cash plan
- Life Assurance
- Gym allowance
- Pension Scheme
- 2 days per year of paid volunteering
- Will writing service
- Wellbeing services
Please get in touch ASAP as our client is keen to hire fast with a rapid 2-stage interview process!
IT Support Specialist | Windows, M365, User Admin | Greenfield IT function being established
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IT Support Specialist employer: Prism Digital
Contact Detail:
Prism Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as M365 and Entra ID. Having hands-on experience or knowledge about these tools will give you an edge during discussions.
✨Tip Number 2
Prepare to discuss your problem-solving approach in detail. Since this role requires strong troubleshooting skills, think of examples where you've successfully resolved IT issues in a fast-paced environment.
✨Tip Number 3
Showcase your teamwork abilities by preparing anecdotes that highlight your collaboration with other IT teams or departments. This will demonstrate your ability to work well within a team, which is crucial for this role.
✨Tip Number 4
Research the company’s recent acquisitions and how they might impact their IT infrastructure. Being knowledgeable about their growth strategy will show your genuine interest in the role and the company.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with M365, Entra ID, and troubleshooting skills. Use specific examples to demonstrate your problem-solving abilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your can-do attitude and how you can contribute to the team, especially in a fast-paced environment.
Highlight Relevant Skills: Clearly outline your technical skills related to the job description, such as experience with hardware/software issues, user administration, and IT documentation. This will show that you are well-suited for the position.
Prepare for Potential Questions: Think about common interview questions for IT support roles, such as how you would handle a specific technical issue or how you prioritise tasks. Being prepared will help you feel more confident during the interview process.
How to prepare for a job interview at Prism Digital
✨Showcase Your Technical Skills
Be prepared to discuss your experience with M365, Entra ID, and other relevant technologies. Highlight specific examples of how you've resolved hardware and software issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving IT issues, as this will showcase your analytical abilities.
✨Emphasise Communication and Teamwork
Since you'll be the first point of contact for IT queries, it's crucial to demonstrate strong communication skills. Share examples of how you've effectively collaborated with team members and communicated technical information to non-technical users.
✨Exude a Positive Attitude
The role requires a can-do attitude, so convey enthusiasm and a willingness to help others. Be ready to discuss how you maintain a positive approach in fast-paced environments and how you handle multiple tasks efficiently.
